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oscarlsk's avatar
oscarlsk
2 years ago
Solved

Just bought FC24 and unable to connect

Hihi. I just bought FC 24. It said I haven’t connect for a long time so I just need to reset my password by scanning a QR code. However, once I have reset my password I will cannot connect to EA serv...
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hello @oscarlsk 

    If you're continuously being prompted to reset your password, that sounds like you're resetting the password for the wrong EA account. You can verify if you're using the correct EA account by logging in here and checking for your gamertag under the Connected Accounts section. If you do not see your gamertag under Connected Accounts, that means you're logging in with the wrong EA account. 

    If you need help locating the correct EA account, that's something the live support team can assist you with by submitting a help request here- we don't have access to your account details here on AHQ to help with that. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
12 months ago

Heya @utu8uq91y8x1 

Please contact live support using the link above so they can look into your account information a bit further with you and help get this sorted.

utu8uq91y8x1's avatar
utu8uq91y8x1
12 months ago
@EA_Solaire I was able to solve the problem. I actually already had an outdated EA account (since FIFA'18). Luckily I was able to remember the email address because there is no way to see anywhere which email address or EA ID the Nintendo account is linked to. And unlinking the EA account from Nintendo didn't help either, because unexpectedly the old EA account was used again when it was relinked.

About FC 24 Technical Issues & Bugs

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