Loading Player Bio on Companion App

Question

Product: EA SPORTS FC 24Platform:Xbox Series XPlease specify your platform model. Microsoft Xbox Series XWhat is your Gamertag/PSN ID/Switch ID? Cymru1975xWhich mode has this happened in? Ultimate Team™Which part of the mode? Squad BattlesCan you tell us the date (MM/DD/YYYY) that you saw the bug? 04/01/2024What time did you see the bug? (HH:MM AM/PM) 08:00amWhat is your time zone? GMT (UTC)How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Try to open the players player bio on the Companion App.What happens when the bug occurs? I receive an error on the Companion App, stating that there is a problem loading the player bio.What should be happening instead? Their players bio should open on Companion App.‌Good morningI completed the 88+ Encore Icon player pick last week and selected my player. When I go to open their player bio on the Companion App, I receive an error (see attached).&nbsp;Also, where the players name should be there are 3 dashes instead (see attached).Can you please fix these issues, thank you,Regards,Alan

ea_pulsar · Answer

Thank you for reporting this bug.👍
We have shared this with our game team so they can look into it.&nbsp;

wylaczniespam · Answer

I'm having the exact same problem.Judging by the player picture on the card, I've packed Future Stars Puyol, but the player cannot be used and its bio cannot be opened.

ssaridumann33 · Answer

I have the same problem now.&nbsp;

ea_pulsar · Answer

Thanks for your comments. I don't have any updates as of yet, but the team is aware of this issue.

higgz94 · Answer

Im having the exact same issue just three dots as a name and wont load player bio&nbsp;

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Loading Player Bio on Companion App

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