Forum Discussion

1 year ago

Solved

LOST CONNECTION EA SERVER

every time I play online wether it be a draft or any game on FC24 half way through the game it says “lost connection to EA Server”

technical issues

EA_Solaire
1 year ago
@dainiejane97

Thanks, let's try the following steps to clear this error up for you:

Try a full power-cycle on your console and router/modem

Please run through the connection guide here as well as the guide from PlayStation

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Restore the Licenses on your console

Check that you have an open NAT type on your console

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further.

7 Replies

Joebengals
Newcomer
1 month ago
How u fix it ? Cause it’s doin the same thing to me . I turned off my ps5 & turned it back on seconds later now it’s saying “ connection lost problem “ help me out
dainiejane97
1 year ago
I followed all instructions and still hasn’t helped.
EA_Solaire
Community Manager
1 year ago
@o13k3b7cx8g0

Are you on PlayStation as well? If so, please try the steps listed above.

If you're playing on Xbox, try these steps:

Please run through the connection guide here as well as the steps from Xbox

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Try removing and re-adding your gamertag from your Xbox

Check that you have an open NAT type on your console
o13k3b7cx8g0
Newcomer
1 year ago
@EA_Solaire Whenever I ply H2H game I face conaction lost problem
EA_Solaire
Community Manager
1 year ago
@dainiejane97

Thanks, let's try the following steps to clear this error up for you:

Try a full power-cycle on your console and router/modem

Please run through the connection guide here as well as the guide from PlayStation

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Restore the Licenses on your console

Check that you have an open NAT type on your console

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further.
dainiejane97
1 year ago
Ps5
EA_Solaire
Community Manager
1 year ago
Hey there @dainiejane97

Could you let me know what platform you're currently playing on please?