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djokilica's avatar
3 years ago
Solved

Missing fifa points

Dear Sir/Madam, two days ago I bought 1050 Fc 24 points three times through the playstation store, after two days they still haven't arrived in the game. I opened a case on the Ea platform, however a...
  • EA_Pulsar's avatar
    3 years ago

    Hey there, @djokilica 

    It shouldn't take more than 24 hours for your transaction to wrap up processing and for your points to appear in the game, so if you don't see them after that time, we may need to investigate this for you. 

      

    Please make sure to log out, sign back into your PSN account, and check if you are logged in with the correct account. Check your purchase history to make sure that the correct item has been purchased. 

    If this will not work, please reach out to our support team via chat by clicking on the link below. 

      

    https://help.ea.com/en/help/faq/using-ea-help/

      

    By the way, when you reach out to them, remember to have your proof of purchase handy. This article [here] explains what they'll need to assist you effectively.   

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