Forum Discussion
This has been happening to me for over 2 or 3 weeks, I've sent multiple emails to ea support for a week now and its still not fixed so I hope the ea team takes a look at this bug and fixes it asap.
Hey everyone,
We're sorry to read that your players lost customization after they were equipped with a new accessory.
Please share the following information so that we can report your examples to our Team:
- Platform:
- Account: (Gamertag, PSN ID, EA ID)
- Date/Time issue occurred:
- Accessory purchased and equipped:
- Screenshot of your player appearance.
Thank you
- 2 years ago
- Platform: Xbox Series S
- Account: Jabulany17 (Gamertag, PSN ID, EA ID)
- Date/Time issue occurred: This Season Clubs/VOLTA
- Accessory purchased and equipped: https://imgur.com/jUg91ie - https://imgur.com/4onj5b6
- Screenshot of your player appearance: https://imgur.com/Now8YLH
- 2 years ago
- Platform: Xbox Series S
- Account: barbas_ochoa
- Date/Time issue occurred: Since 3 weeks ago from today.
- Accessory purchased and equipped: https://imgur.com/a/wRbonx9
- Screenshot of your player appearance. https://imgur.com/a/W5cSPso
- 2 years ago
- Platform: PS4 Slim
- Account: Cchop99
- Date/Time issue occurred: About 3 to 4 weeks ago
- Accessory purchased and equipped: https://imgur.com/a/VjHvrRd , https://imgur.com/XnQIrwb , https://imgur.com/lTb4Z9H , https://imgur.com/5Dz8hZI , https://imgur.com/OeLN8po , https://imgur.com/5lhF4vj , https://imgur.com/8SnjcM3
- Screenshot of your player appearance. https://imgur.com/kLqIdEg
- ball1stcs2 years agoRising Novice
- Platform: PC
- Account: ball1stcs
- Date/Time issue occurred: a month maybe
- Accessory purchased and equipped: https://imgur.com/a/8ZU1X8v
- Screenshot of your player appearance: https://imgur.com/a/8ZU1X8v
Items disappear after use.
- 2 years ago
Thank you! Bug its no longer a problem for me! Thanks
- 2 years ago@barbas_ochoa What did you do to fix it?
- 2 years ago
Also having the same issue. Been having it for a few months now.
- 2 years ago
- Platform: PC
- Account: (Binary_desu)
- Date/Time issue occurred: for at least 12 weeks
- Accessory purchased and equipped: several
- Screenshot of your player appearance. https://i.imgur.com/kKrE3Tg.jpeg
- 2 years ago
I have almost the same problem. When i try to equip character customisations, i purchased in the Volta shop, they stay equiped for a single match and then they get unequiped automatically. This does not happen for every Item i have purchased, only for the items i recently bought in the shop.
- Platform: PC
- Account: Luziferlow (Gamertag, PSN ID, EA ID)
- Date/Time issue occurred: for about a month
- Accessory purchased and equipped: Every Item i purchased in that timespan
- 2 years ago
*Plataforma: ps5
Cuenta: killer_Tobar (Gamertag, ID de PSN, ID de EA)
Se produjo el problema de fecha/hora: 27/05/2024
Accesorio adquirido y equipado: cabello/tatujes/zapatos/barba
Captura de pantalla de la apariencia de tu jugador.
- ColdBigfifa20002 years agoRising Traveler
- Platform: Xbox series X
- Account: ColdBig daddy
- Date/Time issue occurred: For months now!!!!!
- Accessory purchased and equipped: All of the ones that I purchase in the Volta store for pro clubs!
- Screenshot of your player appearance.
- 2 years ago
you say this but it’s still not fixed. less talking more action, equip a item from the volta store then go into pro clubs and play a game so you can see for yourself smh 🤦♂️
- 2 years ago
- Platform: PS5
- Account: Marklee919
- Date/Time issue occurred: 26/04/2024 19:00
- Accessory purchased and equipped: Nike What The FC - Swoosh Mohawk, Nike What the FC - SIZZlE, Nike What The FC - Air Max Plus (Tn), Nike What The FC - Alien, Nike Air Max 95 Sunglasses - Solar Red, Nike What The FC Alien Sunglasses - Green, Nike Superfly Elite - TN
- Screenshot of your player appearance.
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