Solved
My EA FC 24 hacked and transfer market banned
Did EA help you with this?? Any new update?
My account was hacked on 24th October and also EA has banned my account (trasnfer market ban on EA FC).
I have raised a case and emailed them, waiting for reply.
Hi @neprulz10,
I'm sorry to hear this situation has caused distress for you. It's never a great feeling to discover your account has been used and banned. We can't look into compromises or bans from Answers HQ but I'll share how to get help with both of those below:
- Bans: To have an EA ban looked into, you'll need to contact our Terms of Service team directly. You can reach them by filling out the webform and that'll send in an appeal to that team. These EA Help guides will share more information around EA and bans with tips for filling out the webform too.
- Hacked EA Account: If you're concerned someone's hacked your account, I would still strongly encourage you to go through resetting these security steps. There may be some steps there that can't be completed while the ban is in place but that's ok, the ban itself will limit any activity on the EA account itself so nothing further can take place on the account while the ban is in place.
Please also make sure to take advantage of the security settings available for any of the connected accounts linked up to the EA account as well to ensure they are also secure. Examples of connected accounts include the email address registered, accounts such as Steam, Epic Games, Amazon and Twitch, Console accounts (PlayStation, Xbox, Nintendo Switch, etc), mobile accounts (Apple ID, Google Play) and Social Media accounts (Facebook).
Thank you,
EA_Lanna
