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honchuenchi's avatar
2 years ago

My players got disappeared

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? edwardhcc24
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/27/2023
What time did you see the bug? (HH:MM AM/PM) AM
What is your time zone? PRT - GMT - 4:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I brought two players in the market. They are Leroy Sane and David Ospina. And then I move them into my club. However, they are disappeared from my club. I lost around 10k.
What happens when the bug occurs? I brought two players in the market. They are Leroy Sane and David Ospina. And then I move them into my club. However, they are disappeared from my club. I lost around 10k.
What should be happening instead? I have two players in my club and they are Leroy Sane and David Opsina

Please Help me to solve my problem and get my players back 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @honchuenchi

    Please restart your game and check all your items again. Perhaps it was a delay if your transaction was completed only recently. 

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