Forum Discussion

MohamedTahaX403's avatar
2 years ago

Not working after last update

after the last update, it is not working anymore.
Tried repair and even uninstall and reinstall
updated the graphic card to the last update which is gtx 1660 ti
it was working I do not know what happened

After I click this page

I see these colors even though I hear the sound in the background of ea

please see screenshots in the attachments


Platform: PC
EA APP

5 Replies

  • @MohamedTahaX403 Post the Dxdiag and a screenshot of GPU-Z. Delete and recreate the EA Sports FC 24 home screen profile after each game update. (I am learning the English language)
  • I did everything and tried many times to update all my hardwares
    but I think it is a graphic card issue as the colors is weird but the graphic card is working on all other games like red dead

    see the attachment for the  dxdiag

  • wnf1978's avatar
    wnf1978
    Hero+
    2 years ago
    Post Dxdiag: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/


    Record a video and post it on Youtube, I would like to see how the game is displayed on the screen.

    Do audio crashes occur?

    Have you done a clean install of the video driver and deleted the profile from the game's home screen and created another one? I have problems with crashes if I don't delete the profile from the home screen with each update.
  • I uploaded the info you needed.
    The game is working now after delete profile but when I play ultimate team it crashes

    Also my main screen is 144 hz but I found it on 60 hz and when I changed it to 144hz the game crashes as shown in this video

    https://www.youtube.com/watch?v=4EgHCfAosq8

    And this is how the game crashes on 60hz after play ultimate team

    https://youtu.be/vCQwGP130aU


    I tried to replace my hdmi cable and still same problem

    Tried also to clean install my driver and still the same
    Tried repair and uninstall the game
    Although other games is working.

  • wnf1978's avatar
    wnf1978
    Hero+
    2 years ago
    @MohamedTahaX403 Perform a clean installation of the video driver, then run the service in administrator mode (Steam, Epic, EA app, etc.) and delete the game's home screen profile. In my case, if I don't delete the profile, the game will close at any time (my configuration: i5 6400, 16GB RAM, GTX 1050 Ti). Update the operating system and drivers.

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