our servers are on the bench right now
i have been getting this error when trying to connect to UT since sunday. I played friday and saturday fine but all week ive been unable to play. i purchased the ultimate edition and ive hardly been ...
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EA_Aljo
Community Manager
Community ManagerHi there, @xFrOsTiiEx
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
@EA_Aljo Hiya, unfortunately this did not work the same error is appearing. Can you take a look at this further?
- EA_Aljo
Thanks for trying that. Next, let's see if clearing the alternate MAC address will help. Please follow these steps:
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
Let me know how it goes.
I'm also having same issue but on ps5. Also had same problem in Fifa 23.
Don't suppose you have more than one person set up on Ultimate team on same console?
As this seemed to start happening when I set up another Ultimate team account for my son. Same console, different User.
- EA_Aljo
Are you saying you had this problem in FIFA 23 and are now having it in FC 24? If you had this in FIFA 23, did you get it resolved?
Try deleting the personal saved data for FC 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate FC 24 and delete the saved data.
- @EA_Aljo Hiya that did not work either.
- EA_Aljo
Did this also happen after adding a second account like @prestidge mentioned?
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