Proof of purchase issue

I have been asked to provide proof of purchase so that I can receive the EAFC  points I’ve bought 

the profile, transaction screens are all available.

But this particular purchase isn’t showing on the games and app service screen so obviously I can’t screenshot it.

I send EA the required pictures and state that this purchase is missing, despite proof I did purchase them through transaction history.

But they STILL require it so I can never recieve my points! It’s been 3 days now and as a regular customer this is absolutely ridiculous.

the single worst customer support available.