PS5 - Can't connect to EA servers for more than 5 days

Hi there, @tiagoharris 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi! Thanks for your reply. I already did that as well. Unfortunately, I'm getting the same error.

@tiagoharris 

Thanks for trying. As a test, try switching your connection to use a mobile hotspot. Let me know if that works or not. 

I did that as well. Same error.

I already cleared cache and re-created the console's database at security mode, but that didn't fix it too.

@tiagoharris 

Try deleting the personal saved data for FC 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate FC 24 and delete the saved data.

Also, are you wired to a router that is not also your modem? Most ISPs these days supply a combo modem/router, but if you have a separate router, try plugging straight into the modem instead as a test.

- deleted local data, same error

- tried to use my modem directly, but PS5 couldn't connect to it. I could try to use PPPoe creds, but ISP won't reveal them to me.

so I'm stuck...

@tiagoharris 

Have you tried using a different PSN ID? That would help narrow this down to an account issue if that works.

I haven't - how can I create a new PSN id?

@tiagoharris 

You can do that here.