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Anton_shma's avatar
2 years ago

Random Crashes on PC for no reason

I keep getting random crashes on pc, and it's a performance issue, I can leave it on the main menu for 10 minutes and it will crash by itself. I've tried everything, disabling my antivirus, restarting pc, pressing on the repair button, launching the game in administrator mode and closing background apps. It  just crashes for no reason, like something is doing it on purpose and no I do not have a virus.

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Anton_shma 

    1. Download and install all available Windows Updates
    2. Make sure your display is connected to your GPU and not the motherboard video output
    3. Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
    4. Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
    5. Check your machine meets the below requirements: 

    OS: Windows 10 - 64-Bit
    Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
    Processor(Intel): Intel Core i5-6600K @ 3.50GHz
    Memory: 8 GB
    Graphics Card(AMD): AMD Radeon RX 570 4GB
    Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
    Direct X: 12 Compatible video card or equivalent (feature level 12_0)
    Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
    Hard Drive Space: 100 GB


    Thanks.

  • Doesn't fix the issue, my system meets the requirements and all updates and drivers. No problems

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