Forum Discussion

Re: Clear input lag/delay on EA FC only, with video

@NobbyS7 Right I was confused on how you was judging your delay at first. What my last post was saying is you can have delay in ea fc while not having it in cod or another game as the games are two different servers two different games ect. Try looking at the connection faq here and see if it helps.

Here is the link to it and ea saying there isn’t a problem with the server.

https://answers.ea.com/t5/General-Discussion/Continuous-server-disconnection-issues/m-p/14015131#M34436

13 Replies

  • NobbyS7's avatar
    NobbyS7
    New Rookie
    1 year ago

    @RadioShaqs Not sure I understand. The link you referenced is about someone disconnecting from the game. I'm not having any disconnect issues, just the significant input delay. Either way, I've already tried the troubleshooting in that guide. Unless there is some hidden stat, I have a great connection with an Open NAT, direct ethernet connection from Xbox to modem.

    The fact that I have a smooth experience outside of EA FC seems to be proof that there is something wrong with EA FC, whether it's software or server, no?

  • RadioShaqs's avatar
    RadioShaqs
    Hero
    1 year ago
    @NobbyS7 Not always because they are different servers and different games. Where is the cod server located vs the fc? Unless there is a high rate of users reporting an issue or ea posts server issues it’s likely on your end.
  • NobbyS7's avatar
    NobbyS7
    New Rookie
    1 year ago

    @RadioShaqs  I don't think the information in that thread really clarifies anything. I just see other people complaining or not understanding what to do.

    But I guess what you are trying to say is that the issue is probably on my end, and most likely with my connection even though I don't have connection problems with any other game. In that case, how do I determine what EA FC server I'm connecting to?

  • RadioShaqs's avatar
    RadioShaqs
    Hero
    1 year ago
    @NobbyS7 That’s what I am saying is you don’t know what servers you are running on when comparing it to another game or another test.

    You would think you are connecting to the nearest server but that’s not always the case. Your isp might route you to a server farther away.

    From the help page.

    EAS FC will always try to connect you to online matches on your best game data center. Although that’s often the nearest one, this isn't always the case.

    Internet service providers (ISP) generally don’t send data from Point A to Point B directly. They route this data across locations, sometimes across the globe. This can be a physical networking infrastructure limitation of some ISPs or part of their business model. These decisions are ultimately handled by ISPs based on their unique needs and situations.

    In some cases, your connection to a game data center is the best connection available at the moment, even if it’s further away. Your connection can be routed elsewhere if there are internet issues impacting the route that your network traffic would normally take, or if one of our game data centers is experiencing technical problems.

    Sever locations.

    Amsterdam
    Dublin
    Frankfurt
    Helsinki
    London
    Madrid
    Milan
    Paris
    Tel Aviv
    Warsaw
    Zurich
    -
    Asia

    Dubai
    Hong Kong
    Manama
    Mumbai
    Singapore
    Tokyo
    -
    Oceania

    Sydney
    -
    North America

    Ashburn
    Council Bluffs
    Dallas
    Des Moines
    Los Angeles
    Mexico City
    Miami
    Portland
    -
    South America

    Buenos Aires
    Lima
    Santiago
    São Paulo
    -
    Africa

    Johannesburg
    Lagos
    -


  • NobbyS7's avatar
    NobbyS7
    New Rookie
    1 year ago

    @RadioShaqs  Is there a way for me to determine what EA FC server I'm connecting to? I live in the Dallas area in North America, so I should be very close to a server.

  • RadioShaqs's avatar
    RadioShaqs
    Hero
    1 year ago
    @NobbyS7 Hard to say. They did a pitch notes explaining how a large portion of Mexico City connects to Dallas despite being in Mexico City. They published that to explain how isp routing doesn’t make sense.

    I get green ping most of the time so assume I connect to my closest server. During off hours and low population modes like friendlies I sometimes get a yellow ping so assume I get a server farther away. When I get a yellow ping I always back out that way I never get delay.
  • NobbyS7's avatar
    NobbyS7
    New Rookie
    1 year ago

    Talked to ISP (AT&T), they said everything looks fine and probably a game or Xbox issue. Talked to Xbox, they said it's probably a connection issue. They suggested I try with a different internet source. 

    Trying to connect with phone hotspot, but apparently Xbox now has an issue where I can only connect with ethernet. Will try if/when resolved.

  • NobbyS7's avatar
    NobbyS7
    New Rookie
    1 year ago

    @RadioShaqs I've tried to Google servers for EA FC and have found easo.ea.com

    Do you know if this is a good address for a traceroute if I'm in the US? Want to have some data if I can get a tech to come out.

  • RadioShaqs's avatar
    RadioShaqs
    Hero
    1 year ago
    @NobbyS7 I am not that familiar with it. I know they used to use that as a test not sure if they still do as I’ve been using the tests in game on more recent year. Does it ping an actual game server I don’t think so. Here are some links maybe they will help maybe someone with more knowledge can chime in.

    https://answers.ea.com/t5/Technical-Issues/How-do-I-run-Traceroute-on-Apex-servers/m-p/8471081

    https://answers.ea.com/t5/Technical-Issues/IP-ADDRESS-FOR-EAFC/m-p/13832194/highlight/true#M46826

  • NobbyS7's avatar
    NobbyS7
    New Rookie
    1 year ago

    Just a quick update. Managed to get an AT&T tech out. He supposedly found an issue with slight signal loss, but it was repaired quickly and the issue is still happening.

    The last AT&T support person I spoke to suggested I try to use a router with a passthrough setup from the modem. I tried that, and I had a couple of amazing, relatively lag-free games. Then, I started it to feel the lag slowly come back until it was consistent every game again. I don't understand what is going on. 

    I did also try my hotspot for a couple of games but I get very high ping (orange or red). Those couple of games also felt better, but hard to tell without testing further and since I couldn't find any green ping games.

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