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Re: EA FC 24 HAS DISAPPEARED FROM THE LIBRARY IN THE EA APP AFTER REDEEMING KEY

Hello, I cleared the cache but nothing changed. I know there’s no problem with the code from the retailer because I successfully redeemed it on the ea app. However it didn’t appear in the library please help. I could send you the game code if you’d like.

7 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @ItsMeBullen,

    You'll need to get in touch with the retailer for this issue if the claimed code is not appearing in your library.

    That typically indicates the code you were provided is not for a valid version of the game, and the retailer will need to help verify or exchange that as needed.
  • Could it be the case that you have to wait for the full-game release for it to work?

  • I contacted the retailer before I came on here. And they said that everything worked fine on their end and that the code was successfully used. They then told me to contact ea support.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @ItsMeBullen,

    If the code was not purchased from us or one of the trusted retailers listed above, we won't be able to assist.

    You'll need to reach back out to the retailer if it's not one in the link above.
  • I totally understand you but the thing is that when I log into the ea website on my iPhone and go to my library it shows that I own ea fc 24.

  • I got the game u can see on FUT WEB. but i cannot find on EA APP libray 

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