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Davidjrmx's avatar
Davidjrmx
Seasoned Rookie
2 years ago

Red Icons can’t evolve

Product: EA SPORTS FC 24
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? Sanchez_DJ
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 1/16/2024
What time did you see the bug? (HH:MM AM/PM) 12:00 CST
What is your time zone? CST - GMT - 6:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Any red icon evolved through the cosmetic fut champions rewards for getting a certain amount of wins is now ineligible for the icon upgrade evolution.
What happens when the bug occurs? My red icon won’t load as a possible evolution despite meeting all the stats requirements.
What should be happening instead? The Socrates should be able to upgrade regardless of the cosmetic evolution previous. I don’t care if it is no longer red if I can now evolve it.

My red icon should be eligible for this upgrade if he meets the stat requirements 

3 Replies

  • I am experiencing the exact same issue, I have Gerrard with the red UT Champs evolution, can't submit him into the Icon Evo becuase his rarity has changed.

    Contacted support and got through to livechat, didn't offer any information other than other players are experiencing "an issue", failed to specify what caused it, even when prompted they couldn't clarify. 

    They said it's been elevated to the senior technical team, but provided no timeframe, or guarantees.

    The distinct lack of communication from the "community managers" - whatever they actually do - other than steal a living - is becoming a joke.

    The apparent removal of multiple methods of direct communication to anyone within the customer facing side of the company is nothing short of a disgrace.

    We as customers shouldn't be reduced to sending emails that only result in automated response and template messages, livechat "support" that doesn't actually provide any service, other than maybe password recovery and account security.

    There needs to be a clear line of communication between the player base, and those making decisions on content + and any issues or oversights that may arise, and furthermore, a prompt upto date system outlining raised issues.

    The EA Help website is pitiful, the forums often don't actually result in solved issues, and if an issue is solved, it typically takes an obscene amount of time, if at all, to solve the more niché issues a player may experience due to a poorly coded backend, and frontend. Both in game, and in menus.

    I remember in fifa 21 being unable to play a single draft game for the latter half of the year becuase a draft I built was bugged - I reached out to support and it remained unsolved, probably to this day!

    If any community manager or technician stumbles across this, I implore you, despite what management may stipulate, the quality of service provided must be improved. 

    It's not acceptable that as long as the company is hugely profitable, and stakeholders are satisfied, that internally it is not considered a priority to provide the customers with an appropriate support service.

    I hope this issue is dealt with promptly, with appropriate communication. 

  • McAlpine26's avatar
    McAlpine26
    2 years ago

    I love my Socrates and want the upgrade! Red picked him because he’s been a legend. Little did I know it would cause me this much issue

  • Davidjrmx's avatar
    Davidjrmx
    Seasoned Rookie
    2 years ago

    Couldn’t have said it any better- I wonder if the chain evolutions that met all requirements but had a similar issue ended up getting resolved. I thought since it was a paid evolution that it would’ve been fixed by now 

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