Refresh rate locked at 60hz at 21:9 3440x1440p native resolution
Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number RTX 3070
Enter RAM memory size in GB 64 GB
What is your Gamertag/PSN ID/Switch ID?
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 9/22/23
What time did you see the bug? (HH:MM AM/PM) 8 AM
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Use a 21:9 ultra wide and try to change refresh rate
What happens when the bug occurs? Locked to 60hz
What should be happening instead? Should be able to change hertz to 144 or higher
When using my Alienware AW3423DWF OLED 34 inch 165 hz monitor in its native 3440x1440p 21:9 resolution the refresh rate option is greyed out and locked to 60hz. All other resolutions allow up to 144hz, but look awful.
