Reported a CHEATER, but No Response from EA

Question

I reported a user for using a cheat program, but it’s been days with no response or visible action. It’s disappointing to see clear cheating go unaddressed, especially when fair play should be a priority.
I hope EA can take these reports more seriously and show more transparency in handling them. Ignoring such issues affects the entire community.
To put it simply, while I was playing the season, I met a user named '[Name Removed]' who forced me to change to manual operation through a bug or cheat program, making it impossible to play the game.
I still see that user in the rankings and meet him occasionally. I feel disillusioned every time I meet him.
&nbsp;
CM EDIT: Removed name, please do not name and shame. EA Forums Rules &amp; Guidelines | EA Forums - 19;"Naming and Shaming:&nbsp;No-one likes cheaters, but public call-outs can lead to witch hunts and harassment. If you suspect someone's cheating,&nbsp;report them through the appropriate channels."

ea_cuervo · Answer

Hey there,&nbsp;
Once you've submitted a report, we’ll investigate it and take action according to our policies. For privacy reasons, we can’t give you information about our investigation or what actions we take on another player’s account.
If you get an email update from us saying we didn’t take action on the account, the case will be closed.
For further information, please see: Report cheating, harassment, and illegal content

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Reported a CHEATER, but No Response from EA

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