Season Opener Encore pack says you receive 2 rare items, only given 1

I did revieve only player instead of 2 ad advertised.

please correction or compensation

br rob

Hey everyone,

We read some doubts and concerns regarding the Season Opener Encore Player Pick. 

We can confirm the content received is correct since, as written in the Title and description, you received a player pick (1 of 2) of cards from the events Road to the Knockouts, Trailblazers, or Centurions (Icons not included).

Thank you for your feedback and attention.

LeonSK

But visually, it says that we will receive 2 rare players according to the icon. EA has compensated players for the pack showing the tradable logo while the text itself says that the contents are untradable. This is the same scenario where the logo says something but the text says another. We should be compensated as well.

Hi LeonSK, This isn't an issue with the description this is an issue where the visual itself (see attached screenshot) which clearly shows 2 items, 2 rare.  This indicates to users that 2 items should be received by the user, whereas the description states 1 item. The screenshot also shows the Thunderstruck Essentials Pack which contains 2 player picks + 20 rare player items according to both the description AND the imagery.

Which is it a player pick counts as 1 item or multiple items? If it counts as multiple items then the visual for the Thunderstruck Essentials Pack should state 26 items OR only provide 14 rare players + 2 player picks and the Season Opener Essentials Player Pick would be correctly showing 2 items 2 rare, however if the Player Pick only counts for one item as the Thunderstruck Essentials Pack shows then the Season Opener Essentials Player Pick is clearly wrong and deliberately misleading.

There's no way around this either the Thunderstruck Essentials Pack (and every other pack that contains player picks) is providing users with extra items, or the users who bought Season Opener Essentials Player Pick deserve to be compensated for being misled.

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? ShafiTheSultan
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 25/11/2023
What time did you see the bug? (HH:MM AM/PM) 00:13 am
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look in your log files
What happens when the bug occurs? The pack description says "Includes 1 Base Hero Item. Plus, 50 Rare Gold Player items rated 81 or higher, with 3 guaranteed to be rated 87 or higher". However when i opened it I only got one player rated 87 and every other player was less than 87. The highest rated player in the duplicate pile was 82.
What should be happening instead? At least 2 more 87+ players should be in the pack

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I spoke to live chat and they said they can't do anything and I have to hope that it affects enough players that EA actually fix it. What a terrible way to run a service for people that have spent additional money on the game!

I was mislead aswell i just bought 4 of them damn player picks and every time i got 1 player only i thought i would get 2 from every one i opened ea u should give compensation 

@EA_LeonSK Can you please respond with a reply regarding the actual bug and not simply confirm that users received what was in the Title/Description?  

The issue as I mentioned in my follow up to your response has nothing to do with the description or the title.  It has to do with the visual indicator that identifies how many items are received and how many are rare, similar to the visual indicator that identifies tradable vs non-tradable items.  I've posted a screenshot in my prior response that clearly shows Player Picks count as 1 item (the number of players a user RECEIVES) on this indicator when they are combined with other items but when a user buys a single player pick it is showing as multiple items (the number of players a user CAN PICK FROM).

This clearly misleads users into believing they may receive more than one player, and it does not follow the standards that EA has put forth throughout the rest of the game where this indicator identifies the total number of items a user will be receiving when they buy the pack from the store.  I've provided undeniable visible proof that player picks are shown differently when they are sold with more items vs when they're sold on their own using this indicator as my screenshot shows another pack that is sold in the store containing 2 player picks that both count as only 1 item.  If you cannot address this maybe EA's legal department should considering that users are paying actual money to buy these packs and being blatantly misled by having the same type of item appear multiple ways on this indicator is misrepresentative of the item, or maybe you can come up with some definition of what this indicator stands for that can identify both the number of items a user receives and the number of items a user can pick from at the same time because I don't have any idea how an item can count as both 1 and 2/3 at the same time.

What is the update here? The item description was misleading and borderline fraudulent. Is EA going to remedy this situation or do we need to take legal action?