Servers in south Africa

While it's widely reported and acknowledged that the cables broke, there's skepticism regarding whether these breaks are the sole reason for the delay. The game was functioning well even a week or two after the reported cable incidents.

@CalleyZA stop justifying EA with the things you don't know about, all of these:  Mweb, Openserve, Seacom, Telkom, Vodacom, Vumatel, and Vox are working perfectly at this point. Reading 2 articles about undersea cables doesn't mean you are an expert, the issue comes from EA, its just a coincidence with the cables.

Practical example: The cables broke on the 15th of March 2024 and the EA servers started not working on the 27th of March 2024 hence people are saying its 3 weeks. From this logic you can deduce that it has nothing to do with the cables!!!!!!!.That 4GB update we got that week is the one that broke our Servers.

The issue is the EA Server not the cables.

Thing is, you have no proof to validate your claims. I get you’re frustrated. We all are. But clutching at straws and puking out conspiracies won’t do you any good, especially your mental health.

The undersea cable theory is the closest to a factual truth we’ve gotten in three weeks, the problem also coincidentally occurred around the time of the incident. 

Not forcing you to accept this as the reason behind the issue but it’s a place to look at for sure. 

Ive got a 100meg line on Vuma and it’s been throttling at 60mb on LAN for a few weeks now. Every ISP is mitigating this issue in its own way. 

Again, look at the facts. What does a title update have to do with connextions at a virtual data centre? 

It makes no sense. We are all angry but don’t be irrational.

@CalleyZA What proof do you have that the undersea cables are the reason for the high ping issue ? Like you said yourself “look at the facts” what issue does an undersea cable have when we have a data centre in JHB ? Accept EA’s excuse is only allowing them do keep messing us around. Like everyone else has been saying if the cable was the issue, please explain why it’s only effecting FC24 and no other games online services ? 

@CalleyZA Thing is i’ve got a 200/200mb line and it works as stated - the ISP’s aren’t the issue. EA still not addressing the issue on any online platform doesn’t help - because the moment they do put a statement out and it’s not factual they’ll be criticised.

If the cables are the issue - put out statement saying so and end the “theories”.

Too many of you on here are trying to justify EA’s nonsense - quick note: they’re not hiring people.

@CalleyZA what proof do you need? Didnt you do the 4GB update and the game stopped working? its not rocket science, leave the cables alone. 

The issue is the server it has nothing to do with anything.

Another practical example: if you are playing online and your lan cable get cut out, will the game continue playing for more than a week, No! 

Stop looking at excuses for EA and trying to make their senseless explanation make sense to you, this is not rocket science, the servers are broke and they need to fix them.

Here's the thing I need everyone to understand: Just because the network issue is isolated to EA SPORTS FC 24, it does not necessarily debunk the 'undersea cable theory'. I know everyone is hooked on the major conspiracy that EA is biting its nose to spite its face by 'sabotaging' SAern players.

I honestly do not see where they benefit from doing so or lying about their fault-finding methods. Here's what I can deduce:

1.  The local server might be at full capacity or undergoing maintenance, prompting the system to reroute players to the next best server that can handle the additional load, even if it's geographically farther away.

2. Issues in the network infrastructure, such as damaged cables or problematic routing paths, can affect how data is directed through the internet.

3. The undersea cable outages in West Africa being cited as a reason for high latency makes technical sense, as these cables are primary pathways for transcontinental internet traffic, including for online gaming.

4. When such cables are damaged, the data must be rerouted over alternative paths that are often longer and more congested, leading to higher latency.

5. EA SPORTS FC 24 might use specific internet pathways or servers that are more impacted by the specific cable damage than other games.

6. Other games might not rely on the same cables if their primary servers for African players are located in different regions or configured differently in terms of data routing.

7. Some game networks might have more robust network setups with better redundancy across different cables and pathways.

EA has a checkered history with dodgy servers but I can't remember a time this has happened before. Especially for this long.

P.S.: I don't work for EA, have no affiliation and certainly not looking for a job when I pay my own salary every month.

You can definitely say the cable theory is a possibility but saying it is closest to factually correct is just nonsensical. 

Only FC24 South Africa is effected, no one else. The issues came well after the break. The issues came DIRECTLY after the 4gb update. Not 1 person is able to connect to them in South Africa. I do agree these conspiracies are stupid but the cable issue is very likely not the issue. The most likely issue IMO would be something in the last update destroyed our connection to SA servers or messed the servers up themselves. 

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@CalleyZA wrote:

Here's the thing I need everyone to understand: Just because the network issue is isolated to EA SPORTS FC 24, it does not necessarily debunk the 'undersea cable theory'. I know everyone is hooked on the major conspiracy that EA is biting its nose to spite its face by 'sabotaging' SAern players.

I honestly do not see where they benefit from doing so or lying about their fault-finding methods. Here's what I can deduce:

1.  The local server might be at full capacity or undergoing maintenance, prompting the system to reroute players to the next best server that can handle the additional load, even if it's geographically farther away.

2. Issues in the network infrastructure, such as damaged cables or problematic routing paths, can affect how data is directed through the internet.

3. The undersea cable outages in West Africa being cited as a reason for high latency makes technical sense, as these cables are primary pathways for transcontinental internet traffic, including for online gaming.

4. When such cables are damaged, the data must be rerouted over alternative paths that are often longer and more congested, leading to higher latency.

5. EA SPORTS FC 24 might use specific internet pathways or servers that are more impacted by the specific cable damage than other games.

6. Other games might not rely on the same cables if their primary servers for African players are located in different regions or configured differently in terms of data routing.

7. Some game networks might have more robust network setups with better redundancy across different cables and pathways.

EA has a checkered history with dodgy servers but I can't remember a time this has happened before. Especially for this long.

P.S.: I don't work for EA, have no affiliation and certainly not looking for a job when I pay my own salary every month.

 

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I hear you but why is the ping okay for those connecting to Nigerian servers? Given that Nigeria is actually in West Africa

i3d.net's JHB's data centre is affected by the cable break. For all we know EA could have a different data centre provider in Nigeria or i3d could have less traffic in Nigeria, meaning EAs Nigerian cash cows aren't affected by the cable break for now. We can only speculate....

My broadband got us more info than Ea . Thank you to whoever has reached out to them .

Its because EA is renting out a server/data center from one of the big south African telecom companies. They don't actually own one, vodacom if I recall correctly. So until the undersea cable issue, that's affecting vodacom as well, is resolved expect the problem to persist.

From all information, it seems they will be like this for some time, maybe next week, unless the re routing thing(i) is a successs, sooner. Ahh man it hurts

@Issal_073 it would be great if they came out and apologised for ignoring their customers. I get that its mostly out of their hands. However, it is still their problem, we need to be compensated.

EA's local servers are not working as they should. My internet is working just fine. I need some commitment from EA that I will be accommodated somehow for the lost time

It’s actually mad that I’ve gotten a ton more information from my fellow UT players on this thread than from EA and their employees. Thank you all. By the looks of it we will just have to wait for the cables to be sorted. Don’t think this re-routing will be done. Otherwise they would’ve done it a week and a half ago 

Can't even get on the servers at all. Whats the point if we pay all this money and yet we can't enjoy the game, the latency issue is fine at least let us grind the game