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southsidewoadie's avatar
southsidewoadie
2 years ago
Solved

Technical issues. Resolution problem.

After the launch of the game, the fan in the video card fell out, I quickly turned off the computer, put everything back in place, everything works. I tried to enter the game, everything was fine whe...
technical issues
  • southsidewoadie's avatar
    southsidewoadie
    2 years ago
    @EA_Pulsar problem solved.
    just needed to delete folder in my documents when reinstalling the game
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @southsidewoadie 

Please try to delete the existing game settings folder located in the Documents folder and then repair the game from the EA app. 

  • southsidewoadie's avatar
    southsidewoadie
    2 years ago

    deleted everything inside the folder, logged in, same thing. I have already reinstalled 2 times, both the game and the epic game client, cleared the cache, as your employee said. 

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