Forum Discussion

Marshydrools's avatar
2 years ago

Unable to connect to ea servers ps5

I recently bought a ps5 and was connecting to the ea servers no problem but for the past 5 days it has not let me connect to the ea servers!! 

I have disconnected and reconnected the modem, I have restarted the ps5 

thos is very frustrating! I connected another game to ps5 with no internet issues what so ever so the error is clearly with the EA servers! 

10 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @Marshydrools Please let us know what's the error message you're seeing while trying to connect online on your console. Send us a screenshot, if possible. Give us all the details you can, and we'll do our best to address your concern. Thanks.
  • Thanks for getting back to me and can you please see attached pictures should you require anything further please let me know 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Marshydrools We can try some steps to help you connect online.

    Restore Game License - https://manuals.playstation.net/document/en/ps4/settings/license.html

    Temporarily remove any other devices from your console (external hard drives, bluetooth headsets, etc.)

    Set Manual DNS.
    Go to the internet settings -> network -> set up internet connection -> Wifi/LAN (depending which you are using) -> Select custom -> choose your network (wifi) -> Leave IP Address Settings as automatic -> DHCP leave as do not specify -> DNS Settings choose manual -> and fill in primary 8.8.8.8 and 8.8.4.4 as secondary -> MTU leave as automatic -> Proxy Server leave as do not use -> Test connection.

    Try these connection troubleshooting steps
    https://help.ea.com/en/help/faq/problems-playing-online//

  • Same thing for me! It’s not working! What’s the point in spending all this money for the game and can’t play it 

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