Forum Discussion

2 years ago

Solved

Unable to launch Fc PC

SInce Title update 8. I am unable to play the game. As the game crashes right after EA Anti cheat Splash Screen.I Have uninstalled steam,ea play,game countless time but still the problem persists.

DxDiag.txt119 KB

technical issues

EA_Darko
2 years ago
Hey @shikharrrrrrrrr your system is below the minimum recommended specs to run the game: https://www.ea.com/games/ea-sports-fc/fc-24/buy/pc

As such you may have issues playing.

Darko

EA_Darko

Community Manager

2 years ago

Hey @Callme_Elorm lot of errors and issues there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

If the issue continues please make a new Windows Admin account and try there.

Let us know how you get on.

Darko

Callme_Elorm

2 years ago

Hello Darko,

Thanks for your feedback. I did as you said. I ran the scan but Windows did not find anything wrong with my computer. I also created a new account and tried again. I still got this error message attached. Please help! This is so depressing especially when i have a laptop that's more than capable of playing any high-end game.

dragonWarrior76
2 years ago
Same here. Not a single suggestion from any forum or you tube works. Also EA send these standard replies with some steps. They we all done multiple times before I even started the ticket.
My PC is way above what EA FC needs. But just stuck at Splash.
And I noticed even Fifa 23 has the same issue.
This is very disappointing indeed.
- EA_Darko
  Community Manager
  2 years ago
  Do you have your DxDiag @dragonWarrior76?
  
  Darko
  - dragonWarrior76
    2 years ago
    @EA_Darko
    Here is the situation. See if this clarifies the situation. There are so many steps I already performed.
    
    The game in PC just hangs in the white splash screen.
    The problem started on 2/2/2024 Early Morning EST. I have been playing the game through FIFA 23 and all these time in EAFC 24.
    
    Initially When I had issue I tried the following
    
    Repair the game from EA App.
    Clear cache
    Going offline and online (not sure why this works for some people)
    Installed all the windows update.
    Set all EXEs to run as Administrator.
    Reinstalled the game from scratch 2 times.
    Disabled overlays.
    Disabled the "Radeon Software Startup Task" from start up.
    Tried using the built in GPU in my system by forcing a Profile.
    Clean boot.
    Installed VC drivers again
    Uninstalled all the possible Windows updates as back as October'23.
    But then reinstalled Windows itself.
    
    Reset the whole Windows OS (including all AMD Drivers)
    Uninstalled and installed all VC Drivers
    Clean boot.
    Clear Cache
    Run as Administrator
    The game is stuck at the exact same point as before.
    
    The only difference that I see now is that before reinstalling windows when I was executing EAAntiCheat.Installer and tried repair and update, it was failing every time.
    After reinstalling the Windows, EAAntiCheat.Installer can do repair and update both without any issues.
    Attached are msinfo amd DxDiag before and after reinstallation. By the way i have a ticket 168631421 open with EA
    msinfo.txt1.4 MB
    DxDiag.txt118 KB
    DxDiagPostReinstall.txt117 KB
EA_Darko
Community Manager
2 years ago
This is a system-related issue @Callme_Elorm so you will need to continue troubleshooting.

Try uninstalling and then reinstalling on the new Admin account.

Darko
- Callme_Elorm
  2 years ago
  I have done as you said. Uninstalled and installed on a new account. Same response received. I’m not sure what you mean by “continue troubleshooting” . I’m not sure what other solution is available. Can you please assist.