Product: EA SPORTS FC 24
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your Gamertag/PSN ID/Switch ID? MCNuggetBoi2282
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/09/2023
What time did you see the bug? (HH:MM AM/PM) 18:15 PM
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go on the store and look at promo packs. The pack will show that it is tradeable however in the description it shows that it is untradeable
What happens when the bug occurs? I open the pack and the content is untradeable. I expected it to be tradeable
What should be happening instead? The pack should be tradeable or it should be showing the right information
I opened a pack in the store that shows the icon of tradeable pack however upon opening it all content was untradeable and I would like a refund or compensation.
