Forum Discussion

whittle181's avatar
whittle181
Not applicable
1 year ago

VOLTA: There was an error accessing server data, please try again.

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? whittle1
Which mode has this happened in? VOLTA FOOTBALL™
Which part of the mode? Story
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? This bug occurs when during loading up VOLTA only - all other game modes are tested and working.
What happens when the bug occurs? ''There was an error accessing server data, please try again.'' Issue is happening on BOTH PlayStation and Xbox platforms.
What should be happening instead? VOLTA gamemode should load instead of directing me back to main menu

This is not a connection issue and must be an account specific bug because the Gamemode is working using other accounts on the same console.

Users currently affected by this issue:

@94VVes
@a6432fd108c8374e
@AlanOrtega
@Alejandxro
@Arash84721
@biG_wiLL004
@CMEMOXX
@DJMRecords
@Dooleh
@FelixGLane
@Gululuhluh
@Hi_Im_Frogger
@IB7ii
@italian01boy
@kloudmuka
@Leovizzz
@l0b3r0
@mullercorney
@N0EXCUSESH0
@PRO2THEEND117
@RESIN11
@sekhon9798
@skyrektus
@Traficante069
@Vchancha
@vital_Moone
@WastedXSkillzz
@whittle181
@xman2kx
@Zarrbu

If any of you guys can explain below how long you've been having this issue for? I will also tag @EA_Hux in this post for their consideration.
 

28 Replies

  • whittle181's avatar
    whittle181
    Not applicable
    1 year ago

    No such luck for me.
    Out of interest, were you getting the error: 
    'There was an error accessing server data, please try again.'' 
    or
    "You have lost your online connection. Check your home network. You will not be able to access FC's online features until you can reconnect to EA Servers"
    Both errors relate to VOLTA, but are apparently very different.

  • whittle181's avatar
    whittle181
    Not applicable
    1 year ago

    Interesting. I do know that the server error issue described in this thread has nothing to do with having internet connection issues.

    Can I ask, is there anything you did just beforehand to try and remedy the situation? Such as deleting files, restoring licenses, or reinstalling the game? Or did you literally just attempt to log in one day and it suddenly worked?

  • Traficante069's avatar
    Traficante069
    Not applicable
    1 year ago

    I did nothing, besides the 2 methods the MOD said before, but after that I kept getting the error. 
    Basically everytime that I played EA24, I tried to login on Volta but always getting the error. On a random day it just worked.

  • whittle181's avatar
    whittle181
    Not applicable
    1 year ago

    Damn I wish that worked for me. Been trying every day since August 2024 and still no luck at all for me. Thank-you for the response.

  • wallacegri's avatar
    wallacegri
    Not applicable
    1 year ago

    I'm the main author of this post (whittle181) now posting on a brand new EA account.
    I can't believe it, but I found a fix. I thought it was over because EA are about as helpful as a chocolate teapot.
    I know for everyone this method will not be ideal, but if you want the achievements that go along with VOLTA then you have no other choice.
    1. Create a new email address.
    2. Replace and link it to your platform (PS4, PS5, Xbox etc).
    3. Unlink your EA account on the EA website.
    4. Contact EA customer services (preferably live chat) and ask them to delete your account.
    5. After 24 hours, load up FC 24 and link your newly created email address to a new EA account.

    Honestly it's annoying because I had my EA account for 12 years, but this is literally the only method to get it working again.

    Good luck:

    @94VVes
    @a6432fd108c8374e
    @AlanOrtega
    @Alejandxro
    @Arash84721
    @biG_wiLL004
    @CMEMOXX
    @DJMRecords
    @Dooleh
    @FelixGLane
    @Gululuhluh
    @Hi_Im_Frogger
    @IB7ii
    @italian01boy
    @kloudmuka
    @Leovizzz
    @l0b3r0
    @mullercorney
    @N0EXCUSESH0
    @PRO2THEEND117
    @RESIN11
    @sekhon9798
    @skyrektus
    @Traficante069
    @Vchancha
    @vital_Moone
    @WastedXSkillzz@xman2kx
    @Zarrbu
     

  • SollicitusG's avatar
    SollicitusG
    Seasoned Newcomer
    4 months ago

    Please help.

     

    FC 24 PS5. I’ve tried just about every trouble shoot possible but no luck.

    Not just me but many in the player base have had this error. I’m not sure if it’s a specific cosmetic, but whenever we open Volta, we just get the error message in the title. Someone had luck by unlinking their ea, making a new ea and deleting the old EA account but that seems a lot of trouble to access one game mode. All the other modes in 24 still work fine.

    it’s preventing us from finishing the trophies. Volta still works if I go onto an account that hasn’t played before. But going back on to an account with a Volta character just results in an error. Please can we fix it before the servers go offline.

     

     

  • SollicitusG's avatar
    SollicitusG
    Seasoned Newcomer
    4 months ago

    Pinging Devs:

    @EA_Barry @EA_Darko or any that might see this, it seems there was large thread on this error when FC24 was first released. Anything that can be done? 

Featured Places

Node avatar for FC 24 Technical Issues & Bugs

FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.Latest Activity: 2 years ago
20,905 Posts