Community ManagerThat was quick. When exactly are you disconnecting? Also, make sure you power cycle with these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
In game and in game menus
I have the same issue on my ps4 it is on wired connection but it says: I have lost my internett. tho I can do everything except play eafc24 online, can change to a different online game and play that aswell right the second after eafc24 says I do not have internett
Yea, solution you have a bad connection dude. No problem on EA's side. Everyone experiencing this problem has a bad connection and don't know how to set up their connections
The amount of times I've rebooted routers and consoles this week. It's nothing to do with my connection!!
Edit: Removed profanity. Per the Answers HQ rules, please keep your posts free of swearing. -CM
my connection is apperently 79/100 but I have not been able to play for a week, so dont know how this is calculated
what concole you on?
Community ManagerOk. We'll keep an eye on the servers and update the community if we find any issues. Let me know if you want to continue troubleshooting.
You have a very large amount of packet loss. That would be the issue. What platform are you playing on?
playing on ps4
Continue what troubleshooting? You just keep telling me my connection is at fault.
Community ManagerHave you always had this problem or did it just start happening? Also, did you try power cycling with the steps I mentioned here?
The problem looks to be coming from either your equipment or ISP. If you haven't yet, it would be good to contact your ISP's support to see if they are noticing any issues.
There are some other steps we can try. It sounds like you're not interested though. If you're willing to go through them, let me know and we'll work together to find out what's going on.
it started happending before last weekend, om the thursday/friday last week, I know it isent an ISP issue, since only gsme I have a problem with is eafc, can play cod, and fifa 22 no problem
Community ManagerOk. The best I can advise then is contacting your ISP so they can run some tests on your connection.
well the isp is no issue… I already know this🤣
Community ManagerYour test says otherwise. All good though. Just reach out again if you change your mind.
well when eafc24 is the only single game I have troubles connecting to, I can even play fifa22 eith the same ea account without any issues.. and I disconnect before I even cam get online ln eafc24, I can play online on all my other games, except eafc24, then it cant be the isp🤣
when I eun a speedtest, I have 500 up and 500 down with only 5 ping, if this isent good enough to run your game, I dont know anymore man
Community ManagerSpeed isn't the issue. It doesn't matter how fast your connection is if it's not stable. Yours is showing obvious issues.
Its the UT server playing up on console (its relatively fine from the web app). Everyone is experiencing slow menus and connection issues in the menu especially on the ps4/ps5.
Just take a look on a few streams on twitch and you see its most users.
My connection is rated 99/100 on your connection report.
I have also tried two different ISPs on the same issue persists.
Community ManagerIf you both want to go through some troubleshooting, please start a new thread.
