Hi there, I have tried this now multiple times and the disconnections are still happening. What do I do next?
Community ManagerYou should try the connection troubleshooting steps here. If they don't help, contact your ISP to see if they are noticing any issues.
Hi there, still happening. I’ve attached a few screenshots from the last couple days and the message I got from the guy who disconnected me. Not sure if it’s anything you can look into but all feels weird to me. I’ve highlighted the game in which if all first happened and still happening nearly a week later. Getting very concerned this will continue into FC25 and making me not want to even load the game anymore as it is unplayable.
Community ManagerWhat mode is this happening in?
I have only been on ultimate team and it happens there. Sometimes I can play for 30 mins or so and others it’s disconnects after 2 minutes.
Community ManagerThis isn't due to someone disconnecting you. It's the packet loss on your connection causing it. Did you try alternate DNS settings as mentioned in the troubleshooting steps here? Have you also contacted your ISP to have them do some testing on your connection to see if there are any issues?
I have checked the forums and many are having the same issue, you say it’s my packet loss but saying it’s because others have a wireless connection. My internet has been the same all year, I’ve had the same small amount of packet loss and nothing has changed since last week so something must have changed on your end or the server I am connecting to? I tested my internet on Xbox and it also said 0% packet loss?
Community ManagerConnections tend to fluctuate so you aren't necessarily having packet loss all the time. Again, did you try using alternate DNS settings? Also, I still recommend you actually speak with your ISP to have them test your connection.
Hi there,
still having the same issues. I have changed to different DNS settings but still randomly disconnecting. Very worried now this will carry over to next year and won’t be able to play the game. Keep reading the forums and people are having the same issue which started a week or 2 ago which seems strange. Any advice on what to do next?
I've got the same issue on PS5 but it doesn't allow me to connect to anyone to raise a ticket!
Community ManagerDid you speak with your ISP to see if they are noticing any issues?
Please start a new thread and tag me in it. We'll go through some troubleshooting.
