why i can't change players

Product: EA SPORTS FC 24
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your Gamertag/PSN ID/Switch ID?
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/10/2023
What time did you see the bug? (HH:MM AM/PM) all the time
What is your time zone? PLT - GMT + 5:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? while i playing the game i can't change players , also i can't go back to the game , i have to wait 30 sec
What happens when the bug occurs? while i playing the game i can't change players also i can't go back to the game , i have to wait 30 sec
What should be happening instead? the game must be runnig and give me to change player , and player places

‌

while i playing the game i can't change players also i can't go back to the game , i have to wait 30 sec