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virtex218's avatar
2 years ago

Win not counted in Weekend league

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Virtex218
Which mode has this happened in? Ultimate Team™
Which part of the mode? Champions
Which part of it? Finals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/21/2024
What time did you see the bug? (HH:MM AM/PM) ~17:00
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Re-look on my weekend league matches and check how the record changed.
What happens when the bug occurs? Win is not counted in WL record
What should be happening instead? Win should be counted in record, and my rewards getting re-instated.

Hi, in this weekend league earlier today i had the following issue :

1. I was 9 wins , 3 loses

2. I matched up against a player who toyed around, was up 11-0 at half time

3. Game ended early 2nd half on connection error, other played must shut down this connection

4. I got back to the weekend league screen as usual after opponent quit , but without updating my win-lose ratio.

5. Game did count towards evolution goal (I had David Alaba 4/6 in rivals game objective and it became 5/6) 6. after that i played 2 more games, my ratio is now 10-4.

7. I do not have a screen shot, as I saw no need to take one, after he quit i got the usual "win" screen with coins etc - my record was just not updated. 

Outcomes :

1. I opened Case #167166485

2. i finished WL with 13-7 record, instead of 14-6

3. I would like to get the rewards for next level in champions, as I should have + i have a champions win objective which is now 59/60 and i should be 60/60 and get that reward also.

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