Xbox controller unresponsive on xbox one

Bought fc24 for xbox one on Saturday, however, the game is unplayable. Menu navigation is fine, but when a game is launched I'm unable to move my player, switch players or pass the ball.

When the home button is pressed the system menu is displayed and I can navigate the system menus.

Xbox one with authorised controller. 

I see there are a number of threads for xbox controllers not working on PC, but my set up is all Microsoft eco.

I have an authorised wired controller which does work. My wireless controller works with no issues when I go back to fifa 23.