XBOX ONE S/FC 24 DOES NOT OPEN
My Xbox One S device fails to launch FC24 in any way. Due to this issue, I reset my device, deleted the game, and reinstalled it, but the problem persists. Are there any other users experiencing this...
Forum Discussion
I did a * with EA Sports yesterday and they walked me through steps to try and fix, which ultimately caused me to lose all of my data. However did get the game to work. However today I have the same issue again. I contacted support again today, and they tried to push me off to XBox support. However when I posted the link to this forum they said that because others are having this issue they will look into this. I recommend that as many of you go to https://help.ea.com/en/help-top-issues/?product=fc-24 and click on I want a refund. This will give you access to an online chat where you can open a case to report the issue. According to the support, the more cases they receive the more seriously they will treat as a priority.
I am facing the same issue and just chatted with someone from EA Support. Here is their response (all in bold)
Thanks for sharing all this information with me. I can confirm that we were informed about this issue. Rest assured, our team is working hard on it to solve this loading screen issue as fast as possible.
Kindly keep checking the forums for updates, and once this is solved, one of our dedicated team members will start guiding you about the needed steps to fix this, or inform you that it has been solved from our side.
This can take from a few hours, to several days.
I guess many have reported the issue and they are working on solving it.
I would encourage everyone to write to them so they prioritize it on top of everything else.
Just contacted EA aswell and reported. There believing it’s a bug and are now investigating this. Let’s hope for some news soon to resolve this 🤞🏻👍🏻 I appreciate there’s only a few weeks left til FC25 but not the point 🙄
Any idea on time frames only I did the same and have had the same issue. They have said they're fixing it for days and haven't.
@MikeyMedz wrote:Just contacted EA aswell and reported. There believing it’s a bug and are now investigating this. Let’s hope for some news soon to resolve this 🤞🏻👍🏻 I appreciate there’s only a few weeks left til FC25 but not the point 🙄
No time frame given just would report and get bug team to inspect in next few days 🤷🏻♂️.
Bit of a * take considering how much we pay for these games
@MikeyMedz wrote:No time frame given just would report and get bug team to inspect in next few days 🤷🏻♂️.
