Champs reset request (Disconnection from multiple games)

Hi there, @raidsok 

I'm sorry to say, we can't reset your weekend league games. The best we can do is troubleshoot your connection. If you'd like to do that, please run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

Same as me playing champs right now and it disconnects and goes to a black screen. The problems are never ending with this game . Ea customer support offer zero help 

Serious question  because I've had nothing but serious issues for months with the game. Is it my end why the game is not working properly ? Lag , glitches disconnects constantly is it my end causing the issue ? Again all other games I play work perfectly just this game has been awful

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@6c52dbb79192a453 wrote:
@EA_Aljo I done that and got 86 is that good ?

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86 is not a good score. Are you on a wireless connection by chance?

Yes wireless wifi

@6c52dbb79192a453 

There's an excellent chance that's causing the disconnects. Can you switch to a wire or is your router too far away?

It's too far away to hardwire. literally just disconnected another match at 2 all. That's 3 out 5 games in weekend league disconnected the last hour.  I mean there's times I play its fine but this is just unbearable. It really is unplayable now.  As I said it doesn't seem to affect any other games. I think this year has been a big lesson learned for me in regards to ea. Your the first person to say anything about checking my connection score in months of contacting eas customer service live chat. They don't want to know at all.  

@6c52dbb79192a453 

As mentioned in the message you sent me, switching to a wire has resolved this.