EA24 banning people

I have appealed 2 times now and both times they say after investigating they found I was banned for coin trading 

Just tell me how in there right mind they come to this I play the game on my PS4 I use the transfer market to buy items and list I have no idea of the person that buys that item so how on earth are you to get accused of illegal coin trading this is apart of the game you buy items and can relist them in the transfer market in the game people buy your items and you get coins this apart of the game once again I never brought coins for real money ever I just play the game for free it's not that important that I have to spend real money no I'm not that interested and for that reason I won't be purchasing the new FC25 for myself or my son it's a waste of money to play if you are banning people for using a transfer market within your game honestly it's a joke glad I didn't get the playstation plus package to play others online would of been yet more waste of money 

All the people that have been banned from the game due to using the transfer market to buy items relist them to try and get your coins up faster should have the money for the game given back to them refund everyone you do this to and let's see how many people want to keep buying a game that you just banned for using the transfer market 

I asked them to show me evidence of me buying coins and they couldn't do it why because it's false 

I was off work and wanted to play on the transfer market see if I could get enough coins made that way to get some of the most expensive to buy which some was 3 million 

I managed to get myself up to 2.5 million only for my coins to just disappear to 0 took me 2 weeks to get that then I reported it to ea advisor that I have been hacked they now say I wasn't hacked and I was coin trading with other players seriously bonkers people in charge I play on PS4 don't have any contact with any players on the game it's a joke company AT LEAST NOW I WILL SAVE MYSELF THE £99 IT COSTS FOR THE NEW GAME NOT WORTH THE TIME OR EFFORT IF YOU DO THIS AND I CAN SEE IM NOT THE ONLY PERSON TO GET BANNED FROM USING THE TRANSFER MARKET 

Any questions around a ban need to be directed to our TOS team @supersi2110.

We cannot help further.

Darko

I get the impression EA are readily banning people from the game as the FC 24 cycle comes to an end to obstruct them transitioning into FC25. Of course means consumers lose the advantage of pre-release order benefits and FC25 reward packs earned in FC24.  My account was blocked when I used the phone app on an international flight and when I landed.  That had happened once before, in August, but it was reversed quickly.  This time EA are just doing nothing and it has been 10 days since the issue was raised. What shows the sham nature of the process is there has been no effort at all to follow up on the simple explanation for the activity on the account. I expect the worst even though I did nothing other than grind out some 85 x10s and buy plenty of gold rares at market price for the SBCs.  I am discussing this with UK consumer lawyers on the basis that the lack of accountability in the system is abusive for customers and the discussion groups indicate are lots of examples on line of unilateral action being taken without accountability. The UK now offers a variety of group protection litigation options, which would make progressing investigations into the mistreatment of consumers generally possible. I paid for the Ultimate pre-release package and invested some time earning pre-season rewards. It is obvious now that I will not be benefitting from the promotion because of what happened. Mere refunds are not enough to compensate for the value of consumer surplus.  

Hey @montmaster645 that is not simply a thing, our team does not ban people for any reason other than a breach of the EA Terms of Service.

I took a look at your account and can see that our TOS team has replied to you multiple times with all the relevant information about the action on your account.

Have you received this email with all the info?

Darko

All the emails have said is that EA considered there was a violation and the dispute is being reviewed other than those bare statements there has been nothing of the type of correspondence you describe.  I offered all information I could while travelling, which was somewhat limited, and now home have confirmed I can provide more but none has been sought.  I reviewed the ToS rules and none of them apply.  I just used the phone app on a plane wifi while travelling.  The same use lead to a mistaken ban in August, last time when I was on a plane, but that was reversed the next day.  This time exactly the same thing has happened and 10 days later all I have been told is that the issue is being considered, which itself is worrying since a) EA do not inform people what they consider the issue is and B) I have sought to provide information when I returned home and there has been no means of providing it.  My son in particular is very upset at the family losing out on the pre-release and the rewards. I have dealt professional with international banking fraud investigation agencies that are more forthcoming that EA have been.

As I said @montmaster645 our team has reached out to you with all the relevant information about the ban and what can be done. 

There is nothing more that we can do to assist on AHQ. 

Darko

Just so the general public know "all the relevant information about the ban and what can be done" means:

- EA tells a user they are banned 

- EA refuses to give reasons but instead tells the user to read the Rules and guess what the accusation might be.  Quite Kafkaesque.

- When a user contacts EA to see what the issue is and what information is needed, all that the user is told is "you will hear back, maybe in 10 days, but it might be longer, but in the mean time we don't want to work with you if there is an error or if information would help".

Apparently it might be the "world's game" but don't play while travelling the world!

I have no information about the ban and there is nothing I can do.  That is why I'm having to take this legal.  Does EA have a registered correspondence address for legal issues in the UK or does it still hide behind a boilerplate address in Switzerland? 

I have contacted many times and I can prove I never purchased any coins for money ever I play for free probably like most people it's a game for god sake why you need to waste real money on buying coins I used the transfer market to buy items on the games transfer market relist it for a few more coins so I made a profit it takes time and effort to do this but still this is a transfer market within the game that I am using on my PS4 

Once again not listening I contacted the team so many times now and still they come back with I am illegal coin trading really I asked them to give there evidence of this they can't show me why you can't show because I never brought any for real money and now I am going to attach the responses from EA which they don't want to do anything because they somehow after me contacting them about my coins going missing that I got in there game fair and through the transfer market of buying and relisting items now I'm coin trading I mean what do you have bloody kids working there that don't see anything 

Everything they have sent me is a joke I haven't and never will I be spending my real hard earned money to buy coins just get a better team come on it's a game something I play in spare time but honestly this most ridiculous thing to do to people lie about banning someone for what I played fair and square best thing you can do as a company is refund the money spent on the game because right now it's about as much use to me as a chocolate tea pot