FC 24 lags and hackers

Hi everyone, 

I'm writing these lines to say it loud : I can't handle these game lag switchers and cheaters anymore. AE does nothing to protect me as a customer, I paid my money for years to buy FIFA football games and now FC. Same thing every time. Why can't you just enjoy a game that I love and play online equally without getting my internet connection legged by a hacker player with no morals? AE I'm disappointed, I tried to call your phone, but in vain, the lady in your Orlando, FL office said there is no one that can answer my concerns. I've been waiting for a long time before writing those lines. Maybe you'll understand yourself and make a software or a bot that detects hackers and ban them from the game to keep the atmosphere clean. Apparently, you don't care. All you care for is money and sales. Enough is enough. I'm not buying FC or playing FC anymore. How in the world they can hack my internet to my PS5 and make it lag. I'm obliged to restart my PS 5 every time to take off the lag effect they cause using your servers. you don't know how to protect us. You don't want to protect us. I urge everyone to share their experience with hackers. Maybe AE will wake up before everyone takes the same decision I toke.