Hi @Eafc,I have logged in today and have gone from coins of just over 2.1 million to 28k left in my account!Please can thus be investigated and my coins returned. This has been 4 months of work from selling pretty much everything ive been given and got out of packs.This needs to be urgently sorted and is an absolute disgrace! How has this happened?

Don't appeal the ban it's a waste of time. To get your coins back submit a data subject access request about the ban.

@Steve_NUFC89 Same thing I had, let me instate the word “had” 1.3 million coins this morning I play three games. Leave for 10-15 minutes to make a coffee I come back and there gone. Spoke with ea help and received none. I do the same thing sell everything I can as I only play squad battles on the account and ea help say there has been no foul play with the account but can’t get me my coins back

@Steve_NUFC89I’m honestly sick of the lack of help we get from ea, we buy there game spend our money on fc points and they simply cant help us with a major issue where our coins or fc points have been removed from our account sometimes without an email regarding tos or any other explanation. And when they find one that isnt tos or fouls play can’t give us our coins back it’s a disgrace that we spend hours per day week and month on the game to get nothing back in return the people who lose there coins regarding theses issues should have there coins returned to the account.

I've been onto Ea Help chat and they consider my account to have been hacked and players sold. I usually spend my coins I get. But this year I wanted to get like an R9 for once and so have saved literally everything since day one. So it was heartbreaking to see they've gone. But it's so abundantly clear I've been hacked. I have gaps in my first team where tradeable players I have all have been sold. So frustrating. No coins or refund of player values yet, but they've raised the case so it's been looked into.

@Steve_NUFC89 Yeah I have aswell, when I came back too see my coins are gone I was devastated that I put in work on the game and this happens and nothing can be done we’re now I’m at 0 coins, I don’t know how both off of us are going to somehow make those coins back but we need ea to give us the coins back my club is as is no players missing and I don’t know who this has happened but ea need to something about is because theses this they lose customers and players of the game over these things, this is millions of coins were missing from our accounts, I’m glad your case is getting looked into and I hope that you get your coins back

FC24 Coins Stolen/Disappeared | EA Forums

15 Replies

J3yl4G0m3z
2 years ago
@Steve_NUFC89 Same thing I had, let me instate the word “had” 1.3 million coins this morning I play three games. Leave for 10-15 minutes to make a coffee I come back and there gone. Spoke with ea help and received none. I do the same thing sell everything I can as I only play squad battles on the account and ea help say there has been no foul play with the account but can’t get me my coins back
J3yl4G0m3z
2 years ago
@Steve_NUFC89I’m honestly sick of the lack of help we get from ea, we buy there game spend our money on fc points and they simply cant help us with a major issue where our coins or fc points have been removed from our account sometimes without an email regarding tos or any other explanation. And when they find one that isnt tos or fouls play can’t give us our coins back it’s a disgrace that we spend hours per day week and month on the game to get nothing back in return the people who lose there coins regarding theses issues should have there coins returned to the account.
Steve_NUFC89
2 years ago
I've been onto Ea Help chat and they consider my account to have been hacked and players sold. I usually spend my coins I get. But this year I wanted to get like an R9 for once and so have saved literally everything since day one.
So it was heartbreaking to see they've gone. But it's so abundantly clear I've been hacked. I have gaps in my first team where tradeable players I have all have been sold.
So frustrating. No coins or refund of player values yet, but they've raised the case so it's been looked into.
J3yl4G0m3z
2 years ago
@Steve_NUFC89 Yeah I have aswell, when I came back too see my coins are gone I was devastated that I put in work on the game and this happens and nothing can be done we’re now I’m at 0 coins, I don’t know how both off of us are going to somehow make those coins back but we need ea to give us the coins back my club is as is no players missing and I don’t know who this has happened but ea need to something about is because theses this they lose customers and players of the game over these things, this is millions of coins were missing from our accounts, I’m glad your case is getting looked into and I hope that you get your coins back
J3yl4G0m3z
2 years ago
@Steve_NUFC89 Honestly until I get my coins back I have no motivation to keep playing this game
galdiff
2 years ago
Same here !!!!!! My account name is GalDiff woke up today and saw 0!!!!
had 1.8 mill yesterday!!!!! Ea not answering no support nothing * game
so much time and money spent and then this bs and nothing!!!!!!
J3yl4G0m3z
2 years ago
@galdiff I know ea are never going to change when it comes to help these issues they take our money and basically say * you deal with it yourself. And they say there are no issues regarding the account and yet they can’t give back what was wrongfully taken it’s the same sold * with ea. I get better help with other gaming developers and platforms that I do ea. for instant turn 10 studios, logged on after not playing for a month on forza horizon 5, my garage was empty. Rank set to 1 and all my credits wiped, within a 30 minutes talk with the help service my content was given back to me, so why is it that other companies resolve the issue but ea can acknowledge what they do as in help isn’t working and people lose interest in the game. Until my balance of coins is restored I refuse to play this bs game for a bs company who don’t care for there player base
galdiff
2 years ago
I feel you bro. All other games have normal support even activison answer. Its an outraage, three months of hard work wiped warra new years for me, almost 2 mill gone
also notts gonna touch this game ever, nor another EA release.
J3yl4G0m3z
2 years ago
@galdiff Exactly bro all those months of work getting lucky with a decently priced card considering pack weight it * this year to have it all wiped and ea refuse to do anything about it and give back what we’ve worked for, I’ve literally uninstalled the game im done with ea’s *
Omnicid3r1
2 years ago
@Steve_NUFC89 @J3yl4G0m3z @galdiff I had the same issue. 1.3m coins lost and all of my 84+ tradeables sold. Let alone ~50 quick sold players too (which I never do).
Created a case to indicate that I had been hacked. They assured me that I would get compensation (multiple live chats said that). Then a few days later my account was blocked over weekend league. No idea why as I had re-secured my account immediately after. A few days ago got my account back, but no updates on the stolen items, but then I lost my EA account! They said I didn't have one. Can't access the EA servers. The webapp is unavailable to do for days now too as it says I don't have a linked EA account (hence the daily objectives/sbcs wasted). As I created a new EA account using the same email, they say that my account is only a few days old....They can't find or link my previous FUT team or anything. Each time I create a chat all they do is reset my password and think the job is done.
My account has been affected for 3 weeks now and nothing has progressed, and no one knows what's happening as they don't even create case notes.
Absolutely pathetic.