Since last sunday , i can't play EA FC 24 !!!My game has been randomly disconnecting even though my internet is fineI lost every single match i started !!! I paid money to buy and play this game , but i can't play !!! that means u scammed me , and you won't help me !!!!!!!!!There are many people who have the same problem like me and they can't play anymore like me !! (EA FC 24 on steam)HEEEEEEEEELP !!!!!!!!

hate to have to break it to you but that packet loss is next to nothing that is a average that people can loose.. everyone looses packets no connection is perfect i know this because its been my job to know this in the past your internet likely fine and if your isp also says the same then its ea servers but... Ea wont admit to that in fact they wont even admit that there game has a serious issue with its game play either. Ea knows what im talking about the strange things that happen during a match how players against you can somtimes run directly offside and score... how a player can literaly slide tackle you in the box and you not get given a pen or even be called a foul yet they bump into you with the ball in the box and i do mean a simple sholder bump and BAM!!! they get the pen and you get a red card ? ever wonder why the goal squence numbers in a match are the same ? i mean dont take my word for this go do your research the games awfull it needs a serious overhaul of the system but as per usual ea will just fob you off time and time again

@EA_Aljo the problem is that am playing with this internet since October , i've never faced any problems like this one.Am playing other games , no issuesAm seeing this only in EA FC 24 since 7 days , and btw , i contacted my ISP , they told me to contact you because my internet is fine.You need to know that am not the only one who has this issue , i have some friends with this same random disconnecting issue.

@EA_Aljo Incredibly scummy on your end. I've worked in the same role for other gaming companies and you can't determine local connection by a packet loss percentage.

Hi there, @Lamboukaa Thanks for reaching out about this. I'll try to help find out why you keep disconnecting from matches. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

I can't play EA FC since 7 days !!! fix your servers !!!

14 Replies

EA_Aljo
Community Manager
1 year ago
Hi there, @Lamboukaa

Thanks for reaching out about this. I'll try to help find out why you keep disconnecting from matches. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
Lamboukaa
1 year ago
hope u find me a solution
EA_Aljo
Community Manager
1 year ago
@Lamboukaa

Thank you for running the test. You've got a fair amount of packet loss. That is most likely causing this. There are some troubleshooting steps listed in the article here. If those don't help, it would be good to contact your ISP to see if they are noticing any issues.
Lamboukaa
1 year ago
@EA_Aljo the problem is that am playing with this internet since October , i've never faced any problems like this one.
Am playing other games , no issues
Am seeing this only in EA FC 24 since 7 days , and btw , i contacted my ISP , they told me to contact you because my internet is fine.
You need to know that am not the only one who has this issue , i have some friends with this same random disconnecting issue.
EA_Aljo
Community Manager
1 year ago
@Lamboukaa

The issue is with either your home network or ISP. We're not aware of any issues on our end, but will keep monitoring for them. Did you try the steps in that article I sent a link to?
Lamboukaa
1 year ago
@EA_Aljo i'll try them tonight and contact you back.
EA_Aljo
Community Manager
1 year ago
@Lamboukaa

Sounds good. Just get back to me when you can.
Lamboukaa
1 year ago
@EA_Aljo Nothing worked , still have the same problem
last game in champs i was in 88' leading 3-2 and the lost connection just popped up !!!
livewire666uk
1 year ago
hate to have to break it to you but that packet loss is next to nothing that is a average that people can loose.. everyone looses packets no connection is perfect i know this because its been my job to know this in the past your internet likely fine and if your isp also says the same then its ea servers but... Ea wont admit to that in fact they wont even admit that there game has a serious issue with its game play either. Ea knows what im talking about the strange things that happen during a match how players against you can somtimes run directly offside and score... how a player can literaly slide tackle you in the box and you not get given a pen or even be called a foul yet they bump into you with the ball in the box and i do mean a simple sholder bump and BAM!!! they get the pen and you get a red card ? ever wonder why the goal squence numbers in a match are the same ? i mean dont take my word for this go do your research the games awfull it needs a serious overhaul of the system but as per usual ea will just fob you off time and time again
belha_juv
1 year ago
can't play too need a solution