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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: connecting to ultimate team is not possible at the moment

Hi @Zorombe7A 

Please give the following steps a try to help with this error:

  • Please run through the connection guide here as well as the steps from Xbox 
  • Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
  • Try removing and re-adding your gamertag from your Xbox
  • Check that you have an open NAT type on your console 

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further. 

10 Replies

  • Zorombe7A's avatar
    Zorombe7A
    2 years ago

    I did what u suggested but still have had the same problem for over a day and a half now i didn't even get to complete my fut champs matches, everything with the network works just fine when I try to play a friendly match with my friend and try the pro clubs everything work fine the problem here in my ultimate team

  • Zorombe7A's avatar
    Zorombe7A
    2 years ago

    the only time that the ultimate team opened it right away close the ultimate team with this message was when I was in the main menu not even trying to play a match

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Zorombe7A 

    Please run the Connection Quality Report linked in the post above so we can investigate further. 

  • Zorombe7A's avatar
    Zorombe7A
    2 years ago

    I ran the connection quality report and says that I have a stable connection with above 90 score 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Zorombe7A 

    Please attach a screenshot of your match results as well in that quality report so we can get a better look at how you're connecting. 

    @7spidey_1992_ 

    If the steps above haven't helped, please also run the Connection Quality Report and attach your results to this thread for me. 

  • bluntet's avatar
    bluntet
    2 years ago

    This obviously doesnt work. I am having the same issue and have run the stupid report and score above a 90. Running that literally does nothing for us, as we still can’t load into the game we paid for.

  • Can we get any updates or fixes? This is happening to me too trying to open saved packs for toty and get Malen evo started before it expires 

  • All other online modes run fine in my fc24  on my ps5 but the only problem is  with ultimate team.

    I am attaching my quality connection  report below

  • yevadimua's avatar
    yevadimua
    2 years ago
    You haven't helped to solve nothing!!! all that you can say is that many people have these problems too. NOTHING!!!!
    Therefore, I hope that your packs will be equated to casinos, as in Belgium. And it will become illegal in many countries. Maybe then you will start developing the product at last. This is the last time I bought your game and so do many people. I wish nothing good for your company!

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