Forum Discussion
20 Replies
Here you go.
- EA_Aljo1 year ago
Community Manager
Thank you. Can you get the match history as well? It's on the left side of the CQR screen where it says Match History.
There you go.
here is my match history.
- EA_Aljo1 year ago
Community Manager
Thanks. I'm not seeing any issues with your connection. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not.
I am using a Ethernet cable can i still do this?
- EA_Aljo1 year ago
Community Manager
Yes. Unplug the power cord from your modem/router.
Still have the problem i played games and finished them. after that it was the same problem again i was being disconnected from the ea servers.
- EA_Aljo1 year ago
Community Manager
Are you only disconnecting when matches complete?
No just at every moment. while doing a SBC or in a game it doesnt matter.
- EA_Aljo1 year ago
Community Manager
Have you tried alternate DNS settings? If not, those instructions can be found here.
I will try that thanks.
No it isnt working i changed my DNS to 8.8.8.8 and it is still doing the same. after 30 to 60 minutes i will lose connection . Mid game.
- EA_Aljo1 year ago
Community Manager
I think you should contact your ISP to see if they can notice an interruption with your internet happening at those specific times.
A couple of other things to check would be to make sure the router's firmware is up to date and that UPnP is enabled.
how can i check if my router is up to date?
and what is UPnp and how do i enable it?
- EA_Aljo1 year ago
Community Manager
You need to log in to the router's admin console to check these settings. I recommend doing a web search for the manual or contacting your ISP if they have issued the equipment.
Oke thanks for your time.
- ashleyellam1 year agoSeasoned Newcomer
Im also having the same issue, and have exhausted all possibilities you have mentioned. Still hasnt worked
Exactly same problem here. Internet-connection is good and everything is working. After the opponent quits or after about 60 mins the connection gets lost and I lose the game or it does not count.
I checked everything and this is the first time that this problem comes up in Fifa this often (last 4 games in a row).
So I can not win or finish any match... please fix this or I have to claim a refund.
Best- EA_Aljo1 year ago
Community Manager
Hello, everyone. I'm going to lock this thread as troubleshooting the original issue has completed. Please start a new thread for any new issues. Thank you.