Forum Discussion
20 Replies
- ouwemijnwerker2 years agoNot applicable
Here you go.
- EA_Aljo2 years ago
Community Manager
Thank you. Can you get the match history as well? It's on the left side of the CQR screen where it says Match History.
- ouwemijnwerker2 years agoNot applicable
There you go.
- ouwemijnwerker2 years agoNot applicable
here is my match history.
- EA_Aljo2 years ago
Community Manager
Thanks. I'm not seeing any issues with your connection. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not.
- ouwemijnwerker2 years agoNot applicable
I am using a Ethernet cable can i still do this?
- EA_Aljo2 years ago
Community Manager
Yes. Unplug the power cord from your modem/router.
- ouwemijnwerker2 years agoNot applicable
Still have the problem i played games and finished them. after that it was the same problem again i was being disconnected from the ea servers.
- EA_Aljo2 years ago
Community Manager
Are you only disconnecting when matches complete?
- ouwemijnwerker2 years agoNot applicable
No just at every moment. while doing a SBC or in a game it doesnt matter.
- EA_Aljo2 years ago
Community Manager
Have you tried alternate DNS settings? If not, those instructions can be found here.
- ouwemijnwerker2 years agoNot applicable
I will try that thanks.
- ouwemijnwerker2 years agoNot applicable
No it isnt working i changed my DNS to 8.8.8.8 and it is still doing the same. after 30 to 60 minutes i will lose connection . Mid game.
- EA_Aljo2 years ago
Community Manager
I think you should contact your ISP to see if they can notice an interruption with your internet happening at those specific times.
A couple of other things to check would be to make sure the router's firmware is up to date and that UPnP is enabled.
- ouwemijnwerker2 years agoNot applicable
how can i check if my router is up to date?
and what is UPnp and how do i enable it?
- EA_Aljo2 years ago
Community Manager
You need to log in to the router's admin console to check these settings. I recommend doing a web search for the manual or contacting your ISP if they have issued the equipment.
- ouwemijnwerker2 years agoNot applicable
Oke thanks for your time.
- ashleyellam2 years agoSeasoned Newcomer
Im also having the same issue, and have exhausted all possibilities you have mentioned. Still hasnt worked
- Rafinha_252 years agoNot applicable
Exactly same problem here. Internet-connection is good and everything is working. After the opponent quits or after about 60 mins the connection gets lost and I lose the game or it does not count.
I checked everything and this is the first time that this problem comes up in Fifa this often (last 4 games in a row).
So I can not win or finish any match... please fix this or I have to claim a refund.
Best - EA_Aljo2 years ago
Community Manager
Hello, everyone. I'm going to lock this thread as troubleshooting the original issue has completed. Please start a new thread for any new issues. Thank you.