Forum Discussion

Rising Rookie

6 months ago

Ban appeal pending

I got a ban, I use PS5, and I’ve had this account since 2022 with no history of banning or warning, I have no idea why I’m banned.

I have 2 cases already with these numbers (#217509325, #217483474) with “waiting on studio” status (I don’t understand what does this mean), I get emails that customer experience is working on my case, probably automated, yet I want to know for how long !

I wish I could communicate with a normal customer support not automated machine to guide me if i’m hacked for example, however I changed password recently! I had to refund preorder of eafc26 until I know that my case is solved. what does “waiting on studio” mean and how long it lasts?

discussion

esports

playstation

14 Replies

ataism2
Rising Rookie
6 months ago
I got nothing, losing my PlayStation plus membership since I only play this game, eafc points and progress I made in the game.
“I wish I was the monster you think I’m” ~Tyrion lannister haha
alm6rfyyyX
Rising Novice
6 months ago
Hi, I have a similar issue to yours.
Did you get any update or solution?
The support team has been really bad and unhelpful.
ataism2
Rising Rookie
6 months ago
First case shows I use PC, I did another one trying to add that I only use ps5. Mainly not being able to communicate with a human made me doubt the system, hopefully it’ll not last for 10 days this game means a lot to me
RadioShaqs
Hero
6 months ago
It can take up to ten days sometimes longer depending on how busy they are. If you keep opening new cases I believe it can take longer as you start over in queue but not 100 percent sure.