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PRIMEspidey1's avatar
PRIMEspidey1
Rising Novice
4 days ago

Bann because of "coin distribution" , i did nothing wrong.

Hello EA Support Team,

I'm writing here out of frustration and disappointment after exhausting all official appeal options regarding my banned FC 25 account (EA ID: PRIMEspidey1). My account has been permanently suspended for allegedly being involved in coin distribution. I have sent multiple appeals and all I’ve received are automatic responses with no specific evidence, no timestamps, no details – just a blanket accusation. In your last E-Mail i got sent that i wont get any more answers to my cases.  This is such unfair. 

I want to make it very clear: I have NEVER bought or sold coins. I play the game fairly, and I’m passionate about trading within the FUT market – but always within the rules. I was trading WEURO cards and gambling on the teams i bought to win the game. I made some profit (500k) but also lost many coins because SWEDEN lost the game. Thats why i sold all Sweden cards very cheap. Maybe a Bot thought i sold my coins, what i didnt.  If I’ve made any mistake, it’s without any bad intention or knowledge of wrongdoing. I’m willing to adjust my gameplay if needed, but I’ve been given no real chance to defend myself.

 

I find it extremely unfair to permanently ban a player without providing actual proof of wrongdoing. I’m not asking for special treatment – just for someone to actually review my case and explain clearly what I supposedly did wrong, when, and why it violates the Terms of Service. Also in the Terms of Rules is said that a Player wont get banned for such a small thing.

 

I have spent both time and money in this game and community. I believe that at least a human review is warranted before making such a harsh decision permanent. Also its Futties time which is the best time of the year and i am not even being able to do any SBCs or open some Packs. 

 

Please, if any EA moderator or community manager can escalate this or provide more insight, I would truly appreciate it.

 

Thank you for your time.

5 Replies

  • Having the same issue never bought coins and have tried appealing only get the same email back eveytime no evidence no help just that the right action has been taken and my account will remain banned

  • my friend has the same problem, he sold 2 cards yesterday with normal price and he got ban because of coin distribution, wtf? hes playing for 10+ years also, he has ea play pro since it started and now bot tells him same **bleep** that he wont be unbanned, what the **bleep** is this ea? this is like serious bull**bleep** that normal players getting banned for selling cards with normal prices xD he doesnt even use transfermarket, like hes playing mostly squad battles and only fut champs, never been buying or selling coins and now what? he just got ban for nothing. do something with ur automatic ban system because it cant last like that. This is just unfair. He does even made a topic here but these topics got deleted[?]

  • PRIMEspidey1's avatar
    PRIMEspidey1
    Rising Novice
    4 days ago

    EA just needs to fix this.... I would be okay with it if they would bann my Transfer Market but not Bann my whole Account. Why would you do this to your players. 

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