If you go around the normal refund policy I believe they will ban your account and might even your console.
@ OngohGablogian
Did you apply for a refund?
If the game is broken and some aspects of it being so is clearly evidenced here then you have a right to a refund without being threatened to be banned.
I don't think you would be banned but if you are, happy to add this to the information I will be providing to Citizen Advise as I imagine banning someone who applies for a refund when the game is not playing as expected could potentially be seen as a violation of consumer protection laws.
I'm not sure which part of the game you think is broken, connectivity issues maybe hard to prove but there are a few other aspects where EA have buried their heads and are ignoring customers here, that is very easy to demonstrate.
