I opened the supposed 'Icon pack' last week, just like many others did. The description clearly state Icon both times but whilst others in the community have received icon packs as compensation, I haven't. Not sure why but I see many other users complain they didnt receive the compensation either. Any help would be appreciated! Thanks
I had a conversation with EA help today, seemed rather productive so I'm hopeful. The chat assistant said he has escalated the situation to the people who can help. I think most important thing is to make sure EA is aware of the issue, since the help chat can't provide solutions for this issue.
I contacted their help via email, they told me my issue is fixed with the advice I consult the forums. Obviously, it has not been fixed.
For some reason, I can't get in a chat.
I also contacted ea via mail and I should be fixed says ea. But as expexted they did not fix it.
I opened 2 packs with fifa points in Dutch and still have not received any compensation
I hope this is being looked into.
I opened 2 with ea fc points when it said 86+ icon minimum and haven't been given mine either. False advertising and not helping is crazy. I contacted via chat and they said they advanced it. Seeing so many with the same issue and then so many be compensated is crazy. A multi billion dollar company can't get away with this when peoples real life money is used. I payed for a product I did not receive.
I also not getting my icon packs, I contact ea help and they said all compensation were sent and they can do nothing to add the pack
me
too!
