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l13casa's avatar
l13casa
Seasoned Newcomer
8 months ago

more then 10 days no response from ea

I sent a ticket to EA Help more then 10 days ago because i got banned at FC 25, i have gamepass and i saw that i could play 10h for free, i downloaded and played those 10h, i decided to pay for Ea Play Pro to have access to the full game, i paid for that, when i opened the game i got a warning message saying that i was banned, i checked my ban history and it didn't had a reason, the reason box was blank so i sent the ticket to support and now it's been more then 10 days and no response from them, i chatted 2 time in the live chat and they said for me to "Just wait a couple days". what a joke. 

i also tried to get  a refund for the ea play pro that i bought, and i was not eligible for the refund, i paid for that **bleep**, didn't play nothing, got banned, didn't got a response and not eligible for refund

what a joke of a company!!!!! 

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pc

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hello. You should have been emailed the reason for the ban.

    It can take several days to get a response to your dispute. The best I can advise is to keep an eye on your email. Terms of Service will let you know when the investigation completes.

  • l13casa's avatar
    l13casa
    Seasoned Newcomer
    7 months ago

    Checked my email, no email from EA saying the reason for the ban, just email saying that they recived my case. 

    Idk why it takes so long to resolve this, it makes no sense to me. 15 days now and counting 

  • l13casa's avatar
    l13casa
    Seasoned Newcomer
    7 months ago

    And also, it would be nice if i got those 15 days of EA play pro back because i didn't even use it. Or a refund. 

  • l13casa's avatar
    l13casa
    Seasoned Newcomer
    7 months ago

    I live 20 min away from their office, maybe i have to go there personally. And also i got a email now saying that they fixed my issue and i'm still banned. I don't even know what to say. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    You'll need to open a case with an advisor to ask them about the status of your ban. Do not submit another dispute. Just open a case so you can talk to an advisor so they can tell you what the current status is.

  • l13casa's avatar
    l13casa
    Seasoned Newcomer
    7 months ago

    everyone is telling me different things, the guy in the live chat told me to open another dispute, i got 6 disputes going on right now. 

    Edit: Removed swearing. Per the EA Forums rules, keep your messages free of profanity. -CM

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