Packed a gold neymar from 85+ combo upgrade pack not winter card

Does anyone know ?

So I spoke  EA chat support and they said because the pack doesn't say guaranteed to pack a winter player i therefore got the correct player ? But I don't understand how that is ? From.my understanding if a player is in a promo and you pack that player you should be rewarded with that promo player and not the gold version of that player ?

I think you are correct.  Gold Neymar would not be in packs when he has special card, but he was in team 2 and I believe that only team 3 is currently in packs.  If all three teams of WW are in packs, then you should have received him.

That's exactly what I was thinking. The same thing happened with hallend yesterday. I opened the winter pack and packed the gold version??? 

When i spoken to ea they said on chat how I've packed the correct player. But this is false. I should of had winter card neymar and winter card hallend.

They also said I can speak to a manager about this but I dunno how to do so on here ?

Here are image proof that this happened yesterday with hallend also.

I've showed the pack that I bought and also what I packed inside it.

Do you know how to contact anyone from Ea that may be able to help like a manager or something? I feel cheated by this.

EA don't care , they've got your money now . You're just another number to them . I complete an evo and after about 2 weeks they took some stats off . Probably thought i wouldn't notice but I saved photo of the card before and after to prove it . They haven't been bothered to fix the issue about 2 months ago , because they have the money and don't care . If they did it would be resolved.  

So we need to understand we are just random numbers to them

I understand brother , they were so rude and unhelpful on the EA chat they didn't even know what to do. They try to say because that pack saids 1x88+ or 85+ combo it means there's no guarantees that i will pack those players and how it was correctly packed.

How can it be correctly packed if there in your promo ???? When a player is in promo the gold version of that player shouldn't be in packs it should be whatever they promoting regardless of what pack i open. If I'm getting a gold hallend and a gold neymar and there BOTH In Promos then I'm sorry EA but this is your fault. Very sad that even with reaching out to EA chat they couldn't help this issue.  I've even submitted a case for this and still no response. I've also saved the whole conversation because of how badly handled this  was. They also said that I should contact a manager on the forums but I don't see any manager on here ? They couldn't even connect me to one. Honestly the worst customer service ever

Bump

Oh so now Wa are giving free guaranteed winter card  hallend for the people that are opening the winter wildcard / hero pack ?

So basically for all the people that grinded out to complete the objective early gets nothing but for the people that waited and opened there pack now gets a guaranteed hallend. Well done EA Masterpiece of a company