Season Points have reset to 0 XP

EA_Pulsar​ EA_Vendcera​ 

Thank you for fixing it

But we still didn't get any sort of compensation for it. That is a lot of days that we missed out on the "premium" content that you so highly sold us on. Anything would be appreciated, better than being ignored for the lack of ability to use these "premium" benefits

​ 
EA_Pulsar​ I have exactly the same problem as many.

As you can see on the picture i've linked,  i have reach the level 40. But i can't claim Ribery.

Your platform: Ps5

Username: blackhammer92i

Timestamp when the issue occurred (Date and Time): 29th May, around 8pm

Any changes you've made on your account recently: No changes - i literally just purchased the season pass and accepted 10k SP. Now the last reward isnt available (Ribery)

The error message (if any): No error message

Screenshot for your current progress 

The SP is back on

Got all the packs and the players

Thank you for fixing it

But we still didn't get any sort of compensation for it. That is a lot of days that we missed out on the "premium" content that you so highly sold us on. Anything would be appreciated, better than being ignored for the lack of ability to use these "premium" benefits

Dk about y’all but I got my sp back. Packed griezman and Mctominay probably trying to bribe me( it’s working)

As you are aware, I’ve had a persistent glitch with my paid Season Pass for the past three weeks, during which the service has been unfit for purpose. This delay in resolution is unacceptable for a paid product. In line with standard consumer expectations for digital services, I am requesting that this issue be fully resolved within 7 calendar days from today. If no satisfactory resolution is provided within this time frame, I will have no choice but to escalate the matter through the appropriate consumer protection or dispute resolution channels.

So no news yet?

EA_Pulsar​ EA_Vendcera​ So, it's been almost three weeks since you guys first saw the problem with the "PAID" premium season pass. I already deleted the game since friday but it's still baffling how we have no updates, no communication, no nothing. I just wanted Ribery and Ferran to play last weekend league but couldn't because of this. IF this is going to be a recurrent problem, I think you should drop the idea of the premium season pass for the next game because it is borderline a SCAM what you guys are doing. I've been playing this game since FIFA 11, and I can't think of a more enfuriating thing than this "bug" with the PAID premium season pass. I'm encouraging all of my close friends that still play this game to not buy EAFC 26 because even though this didn't happened to them, they're still equally as mad that this is season pass "bug" is a thing, and that's because of your reputation of being a mediocre, half-assing, greedy company that never listens or actually care to keep your comunity satisfied. Fix it, make it worse, I don't care anymore. I know it's only a game but the moment you pay for something, you expect to get that something. And I didn't because you guys can't handle something as simple in modern gaming as a Premium season pass that every live service game has and works 100 time better that this sorry excuse for a live service game. 

EA_Pulsar​ 
 it happen exactly the same to me

• Your platform: PS
• Username: fatpaul8699
• Timestamp when the issue occurred: 26/05/2025
• Any changes you've made on your account recently: No

   

• The error message (if any): None

Hi, I  have been reached LV40 for the seasons objectives and I haven't all the rewards yet.

However, I found my season rewards was reset from LV1 after I keep earning the XP. What should I do to get back my rewards?

I have exactly the same problem as many.

As you can see on the video i've linked, it occurs that i have reach the levels because it is said that i have unlocked the awards, but i had a reset of my PS and of my levels on the season pass.

• Your platform: Ps5
• Username: brak3K
• Timestamp when the issue occurred (Date and Time): 18th May, around 8.30 pm
• Any changes you've made on your account recently: No changes, i was doing my fut champion when i notices the issue
• The error message (if any): No error message
• Screenshot for your current progress - you can see it on the video i've linked.