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kamienieks's avatar
kamienieks
New Novice
2 months ago

Transfer Market Ban for Legitimate Trade — No Real Manual Review from EA?

Hi all,

I’m posting this to share my recent experience with a Transfer Market ban in EA FC 25 that seems to be the result of an error by EA’s automated system, followed by what I believe was no real manual review — despite two appeals.

What Happened:

  • EA ID: kamienieks
  • Date of Ban: May 21, 2025, ~9:00 AM UTC

Transaction in Question:

  • Bought Team of the Year Mohamed Salah for 800,000 coins
  • Sold him shortly after for 995,000 coins
  • Market price during that time ranged from 885,000 to 1,062,000 coins (based on hourly FUTBIN data)
  • This was a completely legitimate, in-game market trade — well within fair value.

EA's Response:

  • I submitted a detailed appeal explaining the transaction.
  • I received two nearly identical rejection emails, claiming “manual review” and “coin distribution,” but never once acknowledging my specific transaction or evidence.
  • EA refuses to provide further explanation, and states the case is “closed.”
  • It’s clear to me that no actual manual review was done, and I’m being unfairly punished for what seems to be a false positive.

What I’ve Done:

  • Submitted a Notice of Dispute to EA’s legal department in Canada.
  • Considering escalating through consumer protection bodies or small claims court if needed

I’ve paid for online access to this game and am now denied full service due to an apparent error, with no transparent review or real appeal process.

Why I’m Posting:
I’m looking for:

  • Others who’ve faced similar bans or rejections without case-specific review
  • Any EA reps or community managers who can escalate this fairly
  • Advice on next steps from the community

This situation damages trust in EA’s enforcement process, and I believe players deserve fair handling of account flags, especially when real money is involved.

Thanks for reading — happy to share more evidence if needed.

EA ID: kamienieks

discussion
pc

8 Replies

  • lowskillfifa0631's avatar
    lowskillfifa0631
    Rising Newcomer
    2 months ago

    Thank you. But what organisation you select Electronic Arts, Inc.? EA Services? or something else)

     

  • kamienieks's avatar
    kamienieks
    New Novice
    2 months ago

    https://www.bbb.org/file-a-complaint

    It's quite simple.

  • kamienieks's avatar
    kamienieks
    New Novice
    2 months ago

    Hi All,

    An update for those that are frustrated since EA algorithm flagged their transaction as coins selling.

    My case is described above, it was a legit transaction. After 7 appeals, 3 conversations with EA advisors, sending notice of dispute I was about to give up. I was all the time getting rejections without any reasoning apart from allegations that I was involved in coins distribution. All these rejections by Terms of Service team are more less automatic without really looking into the transaction - algorithm says it's coin selling so TOS team rejects it. But the system works wrong!

    I even submitted SAR request - access to all my transactions, to be able to confirm my stand point. I didn't get response to that.

    The last thing that I did was to submit complaint through BBB (Better Business Bureau) that is an external organization collecting complaints and asking companies to response. I was not hoping for anything but 24h after I sent the complaint miracle happenned - my transfer market got unblocked!!!

    I obviously still didn't get any response directly from EA, no apologies whatsoever.

    This company is a joke. They chase us, legit players while not really chassing those that are really coin selling. I see plenty of weird transactions on the market, those should be verified rather than legit ones like mine.

    Anyway my story has positive end but I can make a bet that 99% of players just give up. EA not sure if this is the right way to go. 

    If you have any questions or I can be of any help, just shout here.

     

     

     

     

     

     

  • RadioShaqs's avatar
    RadioShaqs
    Hero
    2 months ago

    People do get unbanned so someone is looking at the appeals. Only you and ea would know what happened. I believe you get 3 appeals so you can always try again. 

  • BeridianNithron's avatar
    BeridianNithron
    New Ace
    2 months ago

    EA are continuing to cut their customer service teams down to save money. I doubt you will see anything come of this, sorry dude.

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