Forum Discussion

TonyTortoise13's avatar
TonyTortoise13
Rising Newcomer
7 days ago

Can’t even start the game

I’ve only just bought EA sports 25 but I can’t even start the game as it gives me a QR code to sign into ea and change my password as it says it needs updating, so I’ve changed it but nothing happens and I get the same message.

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 days ago

    TonyTortoise13​ 

    Apologies for the late response. Please make contact with an EA Help Advisor again; hopefully, they will be able to find and resolve your account issue.

    EA Help

    Thanks.

  • TonyTortoise13's avatar
    TonyTortoise13
    Rising Newcomer
    7 days ago

    Hi there, 

    I have reset my log in credentials already and still no luck 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 days ago

    TonyTortoise13​ 

    Thanks for posting. You likely need to reset your login credentials. Please make contact with an EA Help Advisor for assistance with this, as we cannot perform account actions directly here via the forums.

    EA Help

    Thanks.

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