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Hello EA_Darko, sorry for the late reply here is the DxDiag you requested
Seeing a number of errors there RayenN16 xvrzzz so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...
Can you also try creating a new Windows admin account and try the game there to see if you continue to have the same issue?
Let us know how you get on.
Darko
- RayenN1614 hours agoNew Novice
Hi again EA_Darko,
Just tried your suggestions and here are the results:
-I've run DISM and System File Checker then run the game and the same outcome occurred where the whole system would crash in this messy way as described in the original post. No difference. Also the System File Checker did not found any issues with the system.
-I've created a new Windows admin account and then run the game on there. Well...to my surprise...IT WORKED. No issue, no crash, no black screen, nothing. FOR HOURS. I kept the game afk in the menu for 2h and if i were to do that before it would've given me the system black screen crash in about 30min. But nothing, then after the 2h afk i kept playing for another 3-4h. Still no issue.
So it seems like it works perfectly on another account. Is this potentially pointing at some kind of software on my Windows admin account that it gets tangled with the game? I also do not want to have to do a windows reinstall if thats the required fix here...- EA_Darko13 hours ago
Community Manager
Likely a corrupt Windows account RayenN16 more than anything else.
It's the kind of thing that is going to take work to get to the bottom of but if you are okay with the new account I'd just play there.
Darko
- RayenN1612 hours agoNew Novice
EA_Darko I am fine with playing on the new account...for now.
But i would like to eventually make it work on my original one since it would be a bit bothersome to keep switching. You said its going to take a lot to figure out what is the cause of it. Then..do i have the guarantee that a clean fresh windows reinstall would fix it completely? Even tho i am not wanting to reinstall my windows but if thats the most sure and fastest way them im gonna back up my data and reinstall windows.
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