controller freezing input lag

Dear EA Sports Support,

I am contacting you regarding a serious gameplay issue in FC25 that continues to affect my experience.

During matches, players often stop, hesitate, or don't follow my input directions correctly, even though I’m using responsive and fully functional controllers. The commands feel delayed or overridden, especially off the ball, and movement becomes unnatural or unresponsive.

I initially assumed it was a controller issue, but I have now tested **two brand-new PlayStation 5 controllers**, and the problem remains exactly the same. I’ve also taken the following steps:

- Cleared system cache and rebuilt database in Safe Mode
- Reset all in-game settings and created a new profile
- Adjusted controller and gameplay settings as recommended (Contextual Dribbling OFF, Auto Switching OFF, etc.)
- Tried both online and offline modes, with and without internet
- “Share Playtime Usage Data” is now ON

Despite all this, the issue **still persists**, which makes it clear that the problem comes from the game itself and not my hardware.

🛠️ I kindly ask your team to investigate and fix this issue in a future update or patch. Many players are experiencing similar problems, especially with player control and AI responsiveness.

I appreciate your attention and hope for a resolution soon.