Forum Discussion

Lootwick's avatar
Lootwick
Rising Novice
6 months ago

Disconnect every 20th minute

The last 3 days, i have been getting a disconnect every 20th minute for no reason. It is not my internet, and I have been trying everthing from deleting the game, going WiFi, playing on other networks, changing settings on modem but nothing seems to work. This is a known issue which appears (for me) every 2-3 months, and has been since i started playing FUT in 22.

The only cure is to wait it out, but it normally only take a day. 3 days is a lot, as it is impossible to rise in rivals or get a high rank in squad battles.

I've heard some People say it is because of the DNF systems for leaving too many games, and the trustfactor then blocking me out. But for 3 days, and still going... Its too much for a paid game!

I've been in contact with EA support who does nothing except handing out a standard formula on how to fix internet stability.

This is uacceptable 

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Based on what you have posted Lootwick it sounds like you are having connection issues.

    Have you done any troubleshooting on your network to see if it helps.

    Darko

  • Man, its not connection issues. When this happens, it only affects FC25. Everyone else on the same connection has no problems. I dont lose internet, i just get kicked out of FUT and can login in again immediatly.

     

  • Lootwick's avatar
    Lootwick
    Rising Novice
    6 months ago

    I have tried every possible solution to fix this, but it doesnt help. I have even made my internet company give me a new modem to see if this was the issue. But it doesnt help

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 months ago

    A connection issue does not mean your internet is down Lootwick. That others on the same connection have no issues can further point to it being network-related. If bandwidth is limited you can run into issues just like you describe. 

    Try the steps here to see if they help: https://help.ea.com/uk/help/faq/problems-playing-online/

    And is there any patter to the issue that you have noticed.

    Darko

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