Forum Discussion

RubanACR-TTV's avatar
RubanACR-TTV
Seasoned Newcomer
2 days ago

Incorrect Perma Ban.

On late hours of 3rd August my account got declared permanently banned despite never breaking any rules. I submitted an appeal pleading my case, since I should've never been banned, which said to expect a response within 24 hrs, now nearly 48 hrs later, still nothing.
I still don't even have an email to say my account is banned and/or why it got banned. I just can't access the FC25 servers after launching the game. Is there a live chat still I'm able to speak to? 

Also fairly annoyed since I presume this incorrect ban could cost me a chance of getting Closed Beta access to FC26.

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. We're not able to directly help with bans over the EA Forums. You'll need to submit a dispute and wait for ToS to respond. Advisors are not able to discuss bans.

  • RubanACR-TTV's avatar
    RubanACR-TTV
    Seasoned Newcomer
    14 hours ago

    Thanks for the reply Aljo. Still after the "review" they've kept my account banned. Despite I stream the majority of my time on FC25. 

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